Montblanc Starwalker Repair

[yyzwriter]

Hello,

 

I have the Starwalker mystery which is a nice pen but has a poor system of cap to pen connection. They have used plastic to provide the threading on the cap. Needless to say the threading is now gone and I have taken the cap apart to remove and then replace the plastic sheath.

 

Has anyone done this before? I fine the sheath is glued(?) in the cap housing. Is this the case or is it attached differently and if so how does one remove the plastic.

 

That leads to the next question. Can you direct me to a supplier for the sheath.

 

I would go to MontBlanc service but have been appalled by there lack of customer service.

 

Thank you

 

Jeremy in Toronto Canada

[orfew]

I have used MB service at the Toronto boutique and have always had great experiences with them. Sorry you have had a poor experience. The most I was ever charged for a repair was 90.00 which is their standard service charge. I have had several pens 90% replaced for this charge. Talk to the manager Wakif, he has always been kind and professional to me. Do not expect great service from the counter sales people. They sell things but they do not,in my experience, know much about pens.

[Dr. Eriko]

Hello.

I had that problem once, with my Starwalker, and I did something crazy !!! I put some transparent nail polish in th threads of the cap, and when it was dry, Just put the pen and turn it, making a new thread with the nail polish. That worked for me. I did that just because I am not in love with my Starwalker, something crazy I know.

Regards.

[BrandonA]

I'd never self attempt to mend a pen as I've had nothing but good experiences with The MB customer service. Out of curiousity, what happened when you used them to give you such a bad impression of them?