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Found 3 results

  1. lowflyer

    149 Repair Woes

    I've been having some issues with my 90th Anniversary Edition 149 & my journey to get it repaired. I purchased my pen new from one of the Authorized Dealers in St. Maarten in January this year while I was on a cruise. As soon as I got home, I inked it up with some UNICEF Blue and all was good until it started leaking onto the grip section a couple of months later. I also didn't like how the medium nib wrote so I asked to exchange the nib for an OBBB when I sent it out in March. Since I sent it in, I've had an "interesting" experience with MontBlanc's repair center. I was told that the 90th anniversary 149 was no longer considered a limited edition model and was not eligible for the nib exchange program. This conflicts with what my salesman told me when I purchased it in January. My salesman told me that since it was a limited edition model, I would have a year to exchange the nib if I didn't like how the medium nib wrote. I was also told by the service center that they could not determine the authenticity of 149 as my warranty booklet was not filled out completely. I sent a scan of my receipt to no avail. Since then, I have reached out to the jeweler who I purchased my 149 from in St. Maarten. They would contact the service center themselves and resolve all of the issues that I am facing. This was back in April and I still haven't heard anything from either MontBlanc or the Jeweler. We're now approaching the end of June and it appears that no progress has been made on getting this pen repaired. Any suggestions?
  2. StarlightWizard

    Montblanc Fort Worth Service Center

    I recently had to send in a Montblanc to the Service Center at Fort Worth, TX. (FWSC) There are older posts from two or more years ago on the subject, but I thought I’d describe my experience on a new thread and others can share their experiences of the Service Center as a resource possibly to other Montblanc users who may wonder about sending their pens to the FWSC or if their pens were to be sent to Hamburg for further work. ***** On July 22, I mailed my Montblanc 146 (1991-ish) to the FWSC. The feed (or the nib) was quite misaligned and the pen often skipped writing, so I sent the pen in, not only to be realigned, but also for general checkup and polishing. I placed the 146 in a Montblanc box that I had (without the warranty, since the pen is out of warranty anyways) and placed that box in a used Amazon box, with labels all removed. Then I sent it out via UPS with tracking, so I was notified when the Center received the pen on the 24th. As a quick note: the Montblanc box was returned separately 3 days later. The pen was registered the same day it arrived at the FWSC. I called just to confirm, and the service “ambassador” (as they’re called) said it’d take 1-2 days for the technician to evaluate the pen. He gave me the Reference Number, which is extremely helpful for future calls. When 2 days passed without any estimate, I called again, and apparently the technician had already assessed the pen. The pen had a few cracks (I was unaware of it) in the barrel and cone. Because the assessment was complete, I was given the option of paying for the repairs on the phone so they could start on it right away. I was charged $100 flat fee for the service and replacement. With tax and shipping, it’d be $120 total. For more detailed information, this was the “Service Flat rate 2”, which includes: - Careful examination and diagnosis of writing instrument; - Complete disassembly of the writing instrument; - Cleaning of parts - Exchange of broken parts and fatigued pieces - Reassembly, check, and polishing of Writing Instrument My guess is that Service rate 3 would involve exchanging the nib, which would cost above $300. In any case, the Montblanc ambassador noted a strange discrepancy with the evaluation. The technician apparently identified the cap as being needed to be replaced, but the estimate did not include replacing the cap. The ambassador sent an e-mail to the service center to inquire about the discrepancy. But, she clarified that if the cap were cracked and required replacement, it would be complimentary as part of the Service Flat rate 2. But if it were not broken, I could request for replacement for cosmetic reasons for an additional cost (about $50). Because I did not receive the estimate via e-mail, I asked for it to be sent so I could keep for records. In previous threads on the subject, people have sent in vintage Montblancs for repair. The FWSC does not repair. All broken or fatigued pieces will be replaced, likely with newer pieces. Hence, repairs on vintage pieces should not go through the FWSC. Additionally, nib replacement might require the pen to be shipped to Hamburg, which would lengthen completion time. Also, the estimate had a note that said if service is declined, the FWSC would likely charge a $40 service fee for technician time used for investigating the pen and preparing the estimate. The FWSC finished the repair on the 2nd and sent the pen back via UPS that same day, and I asked them for tracking information. They e-mailed it to me later that day. It arrived back home in perfect condition a few days later. Overall, I was quite pleased with the entire process, and every step of the process moved along at around 2-3 days from each other with exception to the actual repair process. However, I highly recommend staying on top of it by calling them once a day or every other day once the FWSC receives your package. I was told the FWSC is “very busy”, which may mean it is more important to stay on top of it in order that your pen does not get lost in the process. The general Montblanc service phone number is 1-800-995-4810, ext. 3., but I think it is not the number for the service center, but of the service call center (which, I suspect, is based in NYC).
  3. I recently entered the wonderful world of fountain pens. I'm a newbie and need some advice regarding repairing my first fountain pen, a Montblanc 149 M. I received it as a gift from my dad. He's an architect and I remember him using it 30+ years ago when I was a child. Unfortunately, the pen rolled off my desk and landed like a dart into a crack in my wooden floors. After that, writing with the pen felt scratchy. I sent it in to the Montblanc Service Center. After examination, I received a letter stating a service fee of "Service Flat rate 3" with the following comments: "Nib will be exchanged because it is bent. Body will be exchanged due to a crack. Forepart will be exchanged due to crack." The cost for repairs is $405.53. I'm a pastor of a small church and there's no way I can afford that right now. I love the pen and was using it to write sermons. Right now, the pen is at the service center awaiting my reply. What's your advice? Are there any other options (other service centers)? Can these services be done one at a time to spread out the cost? Thanks for any help you can provide.

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