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Lamy 2000 Replacement Nib - Hopelessly Searching...

Damon

By Damon
in Lamy

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marlinspike Rare

marlinspike

Posted
Posted

To summarise . . . send it to Lamy Germany. They are incredibly helpful.

Whatever you do, don't send it to the US Lamy distributor. I bought a new Dialog 3, it was defective out of the box, and I sent it in. They got it April 4. I still don't have a Dialog 3.

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RMN Museum Piece

RMN

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Posted

Whatever you do, don't send it to the US Lamy distributor. I bought a new Dialog 3, it was defective out of the box, and I sent it in. They got it April 4. I still don't have a Dialog 3.

 

Depends on too which distributor you are pointing.

Lamy has a new distributor in the USA. The old distributor is still selling off old stock (must be depleted by now). If you sent it to them I can understand this.

 

Elsewhere in the Lamy forum there is a post about the new Lamy repair service.

 

I will look for the topic and post a link in the pinned topic.

 

 

 

D.ick

~

KEEP SAFE, WEAR A MASK, KEEP A DISTANCE.

Freedom exists by virtue of self limitation.

~

 

 

 

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marlinspike Rare

marlinspike

Posted
Posted (edited)

 

Depends on too which distributor you are pointing.

Lamy has a new distributor in the USA. The old distributor is still selling off old stock (must be depleted by now). If you sent it to them I can understand this.

 

Elsewhere in the Lamy forum there is a post about the new Lamy repair service.

 

I will look for the topic and post a link in the pinned topic.

 

 

 

D.ick

It's the new one.They were talking April 15, and then I asked April 28 and was told nothing yet waiting for an answer from the factory. Asked again May 5, never heard back. The repair side is being handled by the same guy it always was anyway, and he got to it and addressed it quickly, but the defect was non-repairable, so it's all up to the distributor and the company.

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RMN Museum Piece

RMN

Posted
Posted

It's the new one.They were talking April 15, and then I asked April 28 and was told nothing yet waiting for an answer from the factory. Asked again May 5, never heard back. The repair side is being handled by the same guy it always was anyway, and he got to it and addressed it quickly, but the defect was non-repairable, so it's all up to the distributor and the company.

 

Ah, yes, if it has to go to Germany it will take time. That has nothing to do with the USA distributor. I think your warning above was not correct.

 

 

Anyway, I hope LAMY HQ will handle it diligently.

 

 

D.ick

~

KEEP SAFE, WEAR A MASK, KEEP A DISTANCE.

Freedom exists by virtue of self limitation.

~

 

 

 

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marlinspike Rare

marlinspike

Posted
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From the sounds of the e-mail chain I got copied on, they don't send it to Germany, they just wait on a shipment to come in. Why they don't pull one from their store or make an arrangement with one of their authorized dealers, I don't know. I guess you buy a $300+ pen only to have it be defective, you should just sit there for months waiting for one you can use. What I do know is in the meantime I bought a Dialog 2, which also arrived defective. I simply sent that one back, and I think I am done with the brand.

 

 

Ah, yes, if it has to go to Germany it will take time. That has nothing to do with the USA distributor. I think your warning above was not correct.

 

 

Anyway, I hope LAMY HQ will handle it diligently.

 

 

D.ick

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nunez Mint

nunez

Posted
Posted

Has anyone been able to get an answer from Lamy HQ? I sent a note, via the website, about three weeks back asking about a nib replacement (F->EF), but never received a response. Do you guys just pack it up, ship and hope it comes back, or make contact first?

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Eitan Near Mint

Eitan

Posted
Posted

*bump*

Indeed - has anyone had repairs done? Was there a cost? How did you go about setting it up? Any advice?

Thanks!

 

Has anyone been able to get an answer from Lamy HQ? I sent a note, via the website, about three weeks back asking about a nib replacement (F->EF), but never received a response. Do you guys just pack it up, ship and hope it comes back, or make contact first?

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nunez Mint

nunez

Posted
Posted

I am guessing there is no one here...

 

I have just (hand, of course) written a letter to Lamy. Will let everyone know when/if I get a response from them.

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dapprman Vintage

dapprman

Posted
Posted

I've sent a couple of pens back to Lamy, Germany - a Dialog 3 I dropped and dented the barrel on (I was open and honest about this) and an Imporium I wanted a nib swap on and the flow reducing. On each occasion I got a reply from their website (filling in the form) within a day or two at most, however they have a habit of going quiet once the pen is with them and are not quick to return however both mine have been great once they arrived and they didn't charge me for my own damage on the Dialog.

 

Might be worth trying the website a second time.

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