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Can't Contact Goulet Pens & Can't Place An Order. Is It Just Me?

Chrissy

By Chrissy
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stevesurf Vintage

stevesurf

Posted
Posted

Folks, during this update period, I have placed two orders and received on time two wonderful Omas Ogliva Alba pens and about ten different bottles of ink. Received both orders via 2 day Priority Mail; perfect experience!

Best regards,
Steve Surfaro
Fountain Pen Fun
Cities of the world (please visit my Facebook page for more albums)
Paris | Venezia

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Oldtimer Extremely Rare

Oldtimer

Posted
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GOOD NEWS!!!!! Just got to experience Goulet's new web Site with my Mac and with Firefox and it worked smoothly and lightning FAST. To say the least, i could finally place an order with them. Just because i am curious i went back and fired up SAFARI on the Mac and guess what? IT ID NOT WORK. Site was frozen, stuck! Same as before. Apparently there is some incompatibility between the site and SAFARI.

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dornblaser Rare

dornblaser

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I am being doing OK on Safari recently. Try deleting your Goulet cookies and using Safari again.

Edited by dornblaser
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stevesurf Vintage

stevesurf

Posted
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Yes I'm using Chrome for everything else as well and it cured a good deal of issues I was having with other sites. Chrome might seem a little bloated at first but it winds up saving lots of time in functionality, especially cloud based and VDI platforms.

Best regards,
Steve Surfaro
Fountain Pen Fun
Cities of the world (please visit my Facebook page for more albums)
Paris | Venezia

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Bill Wood Vintage

Bill Wood

Posted
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Mozilla and Chrome working fine for their site. I must say the initial front page (index page) would be much faster with smaller images. The first flash image is a killer to load for older computers.

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MrsGouletPens Vintage

MrsGouletPens

Posted
Posted

Please email us if you continue to have issues. Each person's issue requires a bit of troubleshooting - browser version, account information, etc - there isn't always a one-size-fits-all remedy. I have to dig into each individual situation, so email works best. Thanks! ;)

http://cdn-tp1.mozu.com/6639-m1/cms/files/FinalBanner-Transparent-300.jpg

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katerchen Vintage

katerchen

Posted
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Honestly now:

 

During this dev cycle : how many times did you hear it from your developers:

 

"Clear your cache"

 

If I had a nickel for every time I heard that sentence ... well I'd have a crapload of nickels.

 

-k

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WaskiSquirrel Collectors Item

WaskiSquirrel

Posted
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I think I'm one of those who got off easily. There were a few products that disappeared for a while, and my reviews haven't posted, but that website itself hasn't been a problem on any device. My only concern is the slowness to load pages, though I have hopes that will be solved.

Proud resident of the least visited state in the nation!

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Chrissy Museum Piece

Chrissy

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I managed to go on there and join InkDrop. :D

 

There is a bug with addresses, so the only way to get my UK home address to work was to delete the alternative US one that I use during summer.

 

I think it's something to do with the fact that if you have 2 different shipping addresses, and one of them doesn't have "line 2" completed, it transposes the "line 2" details of the other address. So my UK home address had the 2nd line of my US address in it. I couldn't edit it, so I had to delete it. Then it took me several goes to get it to show me a shipping page so I could select the shipping method. Persistence seems to work.

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  • 2 weeks later...
sombrueil Vintage

sombrueil

Posted
Posted

Just wanted to say that I bought a bottle of ink from Goulet last week and all was smooth. Their pages are a little glitchy and slow to load but nothing awful -- just unfortunate compared to how great their site was before.

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  • 1 month later...
Bill Wood Vintage

Bill Wood

Posted
Posted

I managed to go on there and join InkDrop. :D

 

There is a bug with addresses, so the only way to get my UK home address to work was to delete the alternative US one that I use during summer.

 

I think it's something to do with the fact that if you have 2 different shipping addresses, and one of them doesn't have "line 2" completed, it transposes the "line 2" details of the other address. So my UK home address had the 2nd line of my US address in it. I couldn't edit it, so I had to delete it. Then it took me several goes to get it to show me a shipping page so I could select the shipping method. Persistence seems to work.

 

Correct - That bug still exists with addresses. I could only proceed with the home address. But then it got hung up on "place order" - I've contacted Brian and Rachel. It hung yesterday and today as well.

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  • 3 months later...
DaveBj Vintage

DaveBj

Posted
Posted (edited)

N/M, deleting problem report that was my fault.

Edited by DaveBj

Until you ink a pen, it is merely a pretty stick. --UK Mike

 

My arsenal, in order of acquisition: Sailor 21 Pocket Pen M, Cross Solo M, Online Calligraphy, Monteverde Invincia F, Hero 359 M, Jinhao X450 M, Levenger True Writer M, Jinhao 159 M, Platinum Balance F, TWSBI Classic 1.1 stub, Platinum Preppy 0.3 F, 7 Pilot Varsity M disposables refillables, Speedball penholder, TWSBI 580 USA EF, Pilot MR, Noodler's Ahab 1.1 stub, another Preppy 0.3, Preppy EF 0.2, ASA Sniper F, Click Majestic F, Kaweco Sport M, Pilot Prera F, Baoer 79 M (fake Starwalker), Hero 616 M (fake Parker), Jinhao X750 Shimmering Sands M . . .

31 and counting :D

 

DaveBj

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