Pilot Custom 823 Warranty Help

[elevennx]

I just received a new Pilot Custom 823, and in looking over the enclosed materials I discovered that the pen seems to be guaranteed against mechanical failure for three years. A note at the bottom of this guarantee says: "Contingent upon return of product registration card with proof of purchase within 90 days of purchase."

 

I've looked through everything, and I see nothing that looks like a product registration card. Could it have been left out of the box? Could someone tell me where to find this, or what it should look like in case I am overlooking something? I've looked on the Pilot USA website and haven't found anything there either.

 

This was what was in the box: pen, bottle of ink, one small white and yellow use and care guide (this one is dual language, Japanese and English), one larger use and care guide from Pilot / Namiki (this was where the product guarantee was written), a small slip of paper warning not to remove the nib. Nothing was hidden under the box insert.

 

Should there have been anything else in the box?

[jcp1st]

There should have been a Namiki/Pilot "Product Registration Card" included. You might explain the absence of the PRC from your pen materials using the form here:

 

http://www.namiki.com/aboutNamiki/contactUs.php

[Oranges and Apples]

Another factor is, where did you purchase your pen.

[elevennx]

Thanks for the replys. I got it on Amazon, directly from them, not a reseller. I guess I can send a message to Pilot via the online form jcp1st linked to. Or maybe I should contact Amazon about it? I wonder if the box had been opened before - the condition of the tape holding the pilot box in its cardboard slipcase made it seem possible. The pen itself was sealed in a plastic sleeve though, inside the pilot box. So at least that should be nothing to worry about.