Typical Visconti Quality For "my Pen System"?

[Tas]

Contact Andrea via their Facebook page. Perhaps a Message rather than a post.

 

https://www.facebook.com/ViscontiFirenze?fref=ts

 

She offered to help me in any way she could should I have any issues with mine.

 

[Raskolnikov]

I agree with Tas when he says that Visconti's most likely able to solve the issue if you just contact them and explain the problem. But if I'm allowed the OT, I am named Andrea as well, and I'm a he (it comes from the greek word anhr/andròs - I lack the symbols - and it means "man"). Sorry, just had to add it!

[mhphoto]

I sent a description and pictures of the two faulty parts through a Facebook message earlier this week. No response yet though.

[Tas]

I agree with Tas when he says that Visconti's most likely able to solve the issue if you just contact them and explain the problem. But if I'm allowed the OT, I am named Andrea as well, and I'm a he (it comes from the greek word anhr/andròs - I lack the symbols - and it means "man"). Sorry, just had to add it!

 

Apologies Andrea. No offence.

Silly me. I have a couple of MALE friends called Andreas

(I think the s makes them male and Andrea (no s) makes them female, in Greek)

 

 

I sent a description and pictures of the two faulty parts through a Facebook message earlier this week. No response yet though.

 

mhphoto.

Shall we start a twin pronged attack?

As Andrea (male or female) has already said to contact him or her if I ever need any help, I could post that a friend of mine is having problems with QC?

Let me know, it's the least I could do.

Edited February 2, 2014 by Tas

[GTOZack]

looks like someone glued a candy drop to the magnet. What the heck

[Ursus]

 

looks like someone glued a candy drop to the magnet.

It's made for those people who chew on their pens. If it's the one with strawberry taste it's very rare.

It's very difficult to find on e-bay because it's in the special pen candy category.

Edited February 24, 2014 by Ursus

[Chopper88]

I sent a description and pictures of the two faulty parts through a Facebook message earlier this week. No response yet though.

 

Still no response? Kind of wondering how they'll handle this, as Visconti is known to have great customer service generally

[mhphoto]

Sorry, should've updated! Andrea took good care of me and provided me with a US distributor to call. I haven't had time, but I'll let everyone know how it goes.

[Tas]

Excellent!

 

Erm, did you manage to ascertain if was Andrea male or female ?

[Chopper88]

Excellent!

 

Erm, did you manage to ascertain if was Andrea male or female ?

 

Which of course is essential to the outcome of this investigation

 

But jokes aside, great to hear! Wonder what'll happen next. I too have been disappointed by their QC, but nothing that couldn't be fixed easily, and I hear nothing but praise for the brand in the field of problem solving. At first I felt worried when I received my first Visconti, but these days I order (pens) from them without any hesitation

[GTOZack]

i think it would look better if they actually cut the cateye or some stone in HALF not 1/3 because it would look hemispherically uniform