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Pilot Customer Service

blopplop

By blopplop
in Japan - Asia

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blopplop Collectors Item

blopplop

Posted
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I just had to share my recent experience with Pilot customer service.

 

My P-823 plunger filler recently stopped functioning. I contacted their center in FLA through their web site contact form; explained my problem; they responded within a day or two and told me to send it in; I did; after a couple weeks, the pen arrived in the mail today with a restored plunger system--GOOD AS NEW.

 

The best news besides the fixed pen--NO CHARGE!

 

Pilot 823 are among my favorite pens on the planet, and with customer service like that, I won't hesitate to buy another.

 

Dave

2 Corinthians 5:17 Therefore if any man be in Christ, he is a new creature: old things are passed away; behold, all things are become new.

http://www.the-highw..._questions.html

 

http://i265.photobucket.com/albums/ii208/blopplop/fpn-verm.jpg

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enricof Vintage

enricof

Posted
Posted

Great!

Only one question: is the 823 officially distributed in the USA?

 

It is not in Italy, so I'm a bit worried about what would happen if... (shudder)

Ciao - Enrico

Diplomat #1961

http://i384.photobucket.com/albums/oo288/enricofacchin/poker-3.jpg

Daddy, please no more pens - we need food, clothes, books, DENTISTRY...

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blopplop Collectors Item

blopplop

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Great!

Only one question: is the 823 officially distributed in the USA?

 

It is not in Italy, so I'm a bit worried about what would happen if... (shudder)

 

Hmm... I do not know the answer to that one. :hmm1:

 

Dave

2 Corinthians 5:17 Therefore if any man be in Christ, he is a new creature: old things are passed away; behold, all things are become new.

http://www.the-highw..._questions.html

 

http://i265.photobucket.com/albums/ii208/blopplop/fpn-verm.jpg

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dcpritch Collectors Item

dcpritch

Posted
Posted

Hi Dave,

 

I concur. I've had Pilot/Namiki look at several pens over the years and each time the service has been remarkable. Marina Heil is an absolute gem to work with and the service work is both fast and very well done. I've paid for work only once out of four separate occasions and have come to the conclusion that when Pilot says they have a warranty they really mean it!

 

DAVID

How small of all that human hearts endure,
That part which laws or kings can cause or cure.
— Samuel Johnson

 

Instagram: dcpritch

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blopplop Collectors Item

blopplop

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Yep, Marina... that's who took care of me too. :)

 

Dave

2 Corinthians 5:17 Therefore if any man be in Christ, he is a new creature: old things are passed away; behold, all things are become new.

http://www.the-highw..._questions.html

 

http://i265.photobucket.com/albums/ii208/blopplop/fpn-verm.jpg

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Frank C Collectors Item

Frank C

Posted
Posted

I have had great service too. I recently sent my Custom 823 in; it had a broken plunger from a fall. I sent along 9 M-90s with various bent nibs, etc., and a black Bamboo whose barrel had separated. Within a couple of weeks, they all returned repaired, replaced, whatever it took. No charge. I will be buying more Pilots--one of my favorites, anyway.

"One can not waste time worrying about small minds . . . If we were normal, we'd still be using free ball point pens." —Bo Bo Olson

 

"I already own more ink than a rational person can use in a lifetime." —Waski_the_Squirrel

 

I'm still trying to figure out how to list all my pens down here.

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Pen2009 Collectors Item

Pen2009

Posted
Posted

Is a plunger failure a known issue with the Custom 823?

My collection: 149 EF/F/B/OBB, Collodi B/Twain F/Mann F, 146 M, Silver Barley F, M1000/M800 B'o'B/M800 Tortoise/Sahara/415 BT/215/205 Blue Demo, Optima Demo Red M/88 EF & Italic/Europa, Emotica, 2K/Safaris/Al-Stars/Vista, Edson DB/Carene BS, Pilot 845/823/742/743/Silvern/M90/Makies, Sailor Profit Realo M/KOP Makies/Profit Makies/Profit 21 Naginata MF&M/KOP/KOP Mosaiques/Sterling Silvers,Platinum #3776 Celluloids/Izumos/Wood pens/Sterling Silvers,YoL Grand Victorian, and more (I lost counting)

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blopplop Collectors Item

blopplop

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Is a plunger failure a known issue with the Custom 823?

 

I don't the answer to this.

 

Dave

2 Corinthians 5:17 Therefore if any man be in Christ, he is a new creature: old things are passed away; behold, all things are become new.

http://www.the-highw..._questions.html

 

http://i265.photobucket.com/albums/ii208/blopplop/fpn-verm.jpg

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hari317 Museum Piece

hari317

Posted
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Is a plunger failure a known issue with the Custom 823?

 

Seldom reported on FPN. But the model is not that old for the wear and tear issues to be reported more often.

 

Sacs, Plunger seals and Piston seals are all bound to wear out. The real question is, how long will the spare parts remain available? Are these repairs DIY, can you buy/make a third party plunger seal and restore your pen(not every one has access to Pilot's great service, it is non existent in my country for example).

In case you wish to write to me, pls use ONLY email by clicking here. I do not check PMs. Thank you.

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Dillo Donor Pen

Dillo

Posted
Posted

Hi,

 

The plunger seal in the 823 is a rather unique design. I don't see it wearing out soon. The examples I have seen have a urethane seal that slides up and down on the tip of the piston rod to open and close a valve. There are of course the seals on the barrel end of the pen as well. Those might go first.

 

Dillon

Stolen: Aurora Optima Demonstrator Red ends Medium nib. Serial number 1216 and Aurora 98 Cartridge/Converter Black bark finish (Archivi Storici) with gold cap. Reward if found. Please contact me if you have seen these pens.

Please send vial orders and other messages to fpninkvials funny-round-mark-thing gmail strange-mark-thing com. My shop is open once again if you need help with your pen.

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Hex Extremely Rare

Hex

Posted
Posted

Hi Dave,

 

I concur. I've had Pilot/Namiki look at several pens over the years and each time the service has been remarkable. Marina Heil is an absolute gem to work with and the service work is both fast and very well done. I've paid for work only once out of four separate occasions and have come to the conclusion that when Pilot says they have a warranty they really mean it!

 

DAVID

 

Marina is a very patient angel. She tried to help me find a part for an obsolete Pilot Murex Quartz, even to the extent of contacting Pilot in Japan, but alas, there are none of the quartz clocks still around.

She was very pleasant and prompt in my dealings.

Hex, aka George

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