Montblanc Nibs

[art8283]

Hi Michael,

 

Well, you guessed wrong on the facts, but right on the source of the language . I am not a lawyer. However, I spent four decades working with lawyers in a civil rights agency. Among other topics, I did a lot of training on rumor control. Now I am a public speaking consultant and most of my clients are lawyers, hence, I suppose, my inclination to "lawyerly" language and evidence over opinion.

 

Incidentally, I agree that subcontractors, acting under the direction and using the specifications of manufacturers, produce components which should be thought of as "of the manufacturer." Indeed, if it were not so, we could hardly call Apple's products their own -- or the products of most car manufacturers for that matter -- because key parts are produced by subcontractors. Ethically, manufactures should disclose the use of subcontractor components.

 

Best wishes,

 

Art

[ylw]

Ok fine but let me ask you a question, on which proof do you know that MB is supplied by Bock? Did you or do you still work for MB? I know the marketing is not reliable at 100% but why would someone from MB Customer Service would lie to me?? :blink: If you are Tom Weistrich then my apologies fore the mistake.

It is not that they lie to you, they simply give you the answer they are given either by their system (they grab it from a FAQ or they simply send you a canned response which is the most likely), what they've learned in that 1 day course they were given or whatever their supervisor tells them. Either way, they have no actual and in-depth knowledge of the products/services of the company. These people talk to customers, press, etc. and have got nothing to do with the actual products/services. This goes for any company, especially the bigger ones. Small companies of say max 20 employees might be different but from my experience this is only for the very few out there (i.o.w. they do not differ from the big companies). The only task the CS has is to relay complaints, comments, problems, questions, etc. to the right persons. They use FAQs and canned responses to speed things up and make it more efficient (it helps tremendously if you can select the reply and hit send if people ask you that question 20 times a day).

[Lalique]

Ok fine but let me ask you a question, on which proof do you know that MB is supplied by Bock? Did you or do you still work for MB? I know the marketing is not reliable at 100% but why would someone from MB Customer Service would lie to me?? :blink: If you are Tom Weistrich then my apologies fore the mistake.

It is not that they lie to you, they simply give you the answer they are given either by their system (they grab it from a FAQ or they simply send you a canned response which is the most likely), what they've learned in that 1 day course they were given or whatever their supervisor tells them. Either way, they have no actual and in-depth knowledge of the products/services of the company. These people talk to customers, press, etc. and have got nothing to do with the actual products/services. This goes for any company, especially the bigger ones. Small companies of say max 20 employees might be different but from my experience this is only for the very few out there (i.o.w. they do not differ from the big companies). The only task the CS has is to relay complaints, comments, problems, questions, etc. to the right persons. They use FAQs and canned responses to speed things up and make it more efficient (it helps tremendously if you can select the reply and hit send if people ask you that question 20 times a day).

 

Aloha:

 

I will add a bit of humor with aloha. Please have a look at the cartoon I'm using for my avatar :roflmho: :To determine what nibs Montblanc makes in-house, a Montblanc factory pen tour would be a most enjoyable and enlightening experience to clear up the matter of nibs used on Montblanc pens. There may even be a Montblanc historian there to consult.

Edited January 17, 2012 by Lalique

[ylw]

Yep, I think that would be the best way of resolving it. Customer service never is due to their nature. Speaking of MB factory tours...there is one in march 2012: Montblanc Factory Tour --- Tuesday 13 March 2012.

Edited January 17, 2012 by ylw

[Marckuypers]

What I would like to know is: how do you get responses from MB Service? They never answer my emails.. Never ever. And I spent quite a lot on their pens recently, which makes you wonder sometimes...

 

Anyone got an email address on which they will respond?

[ylw]

It could be that the mailserver you are using has set up an antispam system that might refuse e-mails from Montblanc on the spot. This can happen when they have implemented something called greylisting. Not every mailserver response accordingly (greylisting temporarily refuses the e-mail, the sending mailserver should try again at a later time but some simply give up immediately which is not according the guidelines (or RFCs as we'd call them)). You can contact the administrator of your mailserver to see if this is the case. Simlest thing would be to try it the old fashion way: send them a proper letter