Goulet Pens...shocked Me.

[ScottT]

Yes, I've heard about the shop run by the Goulets, yes, I've heard about the fantastic service...but...

 

I have NEVER had such service from a company before. Period.

 

I ordered a journal and some stationery as gifts for the holidays, and specifically asked it to be packed and protected thoroughly!

 

So I open the box...

 

This 'thing', seeming made of very neat bubble wrap, this amoeba-like creature, which, upon closer inspection, had seemingly dined on some stationery, was in my package!

 

I tried to coax it out of the package, waving a pen catalog in front of it, placing a small bottle of Diamine ink just out of reach, but it wouldn't come out.

 

Then I realized, it COULDN'T come out. It was in the box so perfectly snug it needed my help to come out. Well, after removing it from the box and getting it to reveal its contents (I'm not going near that one), everything was in 100% top notch perfect form.

 

Oh, did I mention it got here faster than I thought possible as well?

 

So, long story short, OUTSTANDING service, unbelievably thorough packing job and super fast order to delivery time, not to mention great prices!

 

(I do not normally wax so poetic, but I got to compare this paragon of shippage with a UPS delivery from Amazon, which had a hole big enough to let half the order fall out!)

 

Thank you GPC!

 

-Scott

[Atrata]

I tried to coax it out of the package, waving a pen catalog in front of it, placing a small bottle of Diamine ink just out of reach, but it wouldn't come out.

 

:roflmho:

[Silent Speaker]

What's really gonna rock your world is the fact that you needn't have asked for any extra protection: That mode of packing is the Goulet "Standard" (gold standard that is)

[Rita_K]

What's really gonna rock your world is the fact that you needn't have asked for any extra protection: That mode of packing is the Goulet "Standard" (gold standard that is)

 

+1

 

I think it's worth ordering from the Goulets just to experience opening one of their amazing packages .

[KCat]

I hear ya. I almost feel like saying, "really, you don't have to do such a great job."

 

I received a shipment from Amazon this week. I shipped part of it back. The notebook had been tossed in a large box with a piece of that packing material that is just a big single bubble of air. Not wrapped or anything. The corner of the hardcover notebook was mashed in. I could have asked for my money back and probably should have but it wasn't so beat up that I couldn't use it. I just didn't want it. But the same sort of thing from the Goulets (they don't carry this brand or I'd have ordered from them) would have been in pristine condition.

[Pensible]

I like Amazon, but I agree their packaging tends to be lacking. I try to order only stuff from them that I know will survive the trip. One time I complained about their packaging and they told me they are careful with packaging, which I know is not the case. It is convenient to order from Amazon and a lot of the time the prices are great, but there are just some things I prefer to get from other places or from a local retailer.

[Inka]

I'm with you, 100%.

My last order was personally packaged by Brian himself, as evidenced by the nicely hand-written "Thank you!"" note enclosed signed by Brian Goulet.

Each of the items I'd ordered were all very heavily wrapped in bubble-wrap to the point each item could have possibly been tossed out an airplane @ 10,000 feet and still just bounce when it hit Earth!

On top of each item being wrapped as such, all items were then wrapped even further as though to make absolutely certain they'd survive the Apocalypse, let alone a short trip from Virginia to Florida!

Both bottles of Noodler's inks were so well wrapped I probably could have kicked them around the room unscathed, every item in the shipping box was wrapped such as the inks were, the best packing job I've ever seen from a vendor.

If anything, they were over-wrapped, *if that's even possible [P.S., *it's NOT possible, this was the BEST wrapping job I'd ever seen, bar-none!], I too had to take my time to retrieve items from inside the shipping box and the tape wrapped around the bubble-wrap was laid on so heavy it took me some time to remove the wraps.

 

The Goulets in general have been nothing but exemplary in every contact or correspondence I've ever had with them.

I've gotten e-mails from Rachel after my orders simply asking if all was well, even after shipments arrived she made sure everything came to me.

Now I see the company is growing, new employees showing on their "About US" page since my last order which was some time ago, and I'm sure they'll all share the same passion for pens & inks the Goulets themselves share.

The Goulet Pen Company is without a doubt the absolute best purchasing experience I've had to this day, and that's saying something considering all the other places I've purchased from before they began their business.

 

@ Scott T.:

Thank you for posting this.

I had been wanting to follow-up on my own experience with the Goulets for some time but lacked the words to express my feelings.

After reading your thoughts I couldn't agree more, the Goulet Pen Company shocked me too, in nothing but good ways, I would recommend them in a flash to anyone looking to purchase!

If I wasn't financially destitute at the moment there are items I'd love to buy and you can be sure when the time comes I can it will be done through the Goulets & Company!

 

My name too is...

~Scott~

AKA ~Inka~

[Roger D]

Asking Brian Goulet that your order be "packed and protected thoroughly" is like asking for the Gary Busey Helmet Protector Protector!

[Inka]

Asking Brian Goulet that your order be "packed and protected thoroughly" is like asking for the Gary Busey Helmet Protector Protector!

Hilarious, but so true!

I never asked Brian Goulet to go to such extremes, in fact it never occurred to me to ask at all, yet he still wrapped my items and wrapped the wrapping!

Having just viewed the video for the Gary Busey Helmet Protector Protector it was fitting, you can laugh but comparing it to Brians' packing job even though protected through protection was simply awesome and very professional.

[ScottT]

I like Amazon, but I agree their packaging tends to be lacking. I try to order only stuff from them that I know will survive the trip. One time I complained about their packaging and they told me they are careful with packaging, which I know is not the case. It is convenient to order from Amazon and a lot of the time the prices are great, but there are just some things I prefer to get from other places or from a local retailer.

 

The fact that at Amazon, there is now a 'bad/missing/what the heck were you thinking' packing option in the drop down menu for reasons to return things, well, that just speaks for itself.

 

More and more companies are penny-pinching when it comes to packing items; when they go out of business and places like GPS thrive, maybe, just maybe things will start to turn around...hopefully.

 

Until then, at least we have GPS.

 

-Scott

[ScottT]

@ Scott T.:

Thank you for posting this.

I had been wanting to follow-up on my own experience with the Goulets for some time but lacked the words to express my feelings.

After reading your thoughts I couldn't agree more, the Goulet Pen Company shocked me too, in nothing but good ways, I would recommend them in a flash to anyone looking to purchase!

 

My name too is...

~Scott~

AKA ~Inka~

 

Glad to be of assistance; I normally don't post much unless the company is very good or very bad. I think the post on GPS is the first good one I've posted on the net in a couple of years...

[42N8TT]

+1 to all the above.

 

The Goulets' service is nothing short of exemplary : and Amazon could learn much from them! The next step up in shipping would be something akin to Pelikan cases... and I use a Pelikan cigar case to ship my pens to the restorer. Certainly a bit excessive, but so far unscathed by the UPS and USPS gremlins.

[Fabienne]

True, they are an inspiration to everyone out there.

[Soundsider]

I live in a sleepy little town in North Carolina (think Mayberry...), and I can't think of a single shopkeeper on Main Street who makes me feel more appreciated as a customer. Real good folks, the Goulets...real good.

 

/Soundsider

[twduffy58]

I have to parrot all the reviews here. I received my package from the Goulet's today and I was astounded by the quality of their "Bottom Shelf" Rhodia pads and Quo Vadis Journal. Mine arrived in a USPS flat rate envelope, but I literally had to dissect the envelope to get the bubble wrap out and then fighting my way through the bubble wrap and into several layers of heavy duty cling wrap. I had also ordered a nib for one of my Lamy Safari pens and it was in a zip lock bag, inside an ink sample tube and snuggled between the covers of the Quo Vadis, It was so secure and protected I almost thought that they had forgotten to include it. I am very glad that they care enough for their customers to go the extra hundred miles or so.

 

Bravo, Goulet's, Bravo!

[Laura N]

That blue cellophane is military grade, I'm sure.

[phentrek]

The "Goulet Way" should be the title of a book on how to start, run, and grow a successful business based on bringing Heart into your business!

 

Ones side benefit of my ordering from the Goulet's is I don't ever again have to buy any plastic wrap for my own shipping!

[Uncle Red]

:roflmho:

 

I can only echo everyone else. My pocket knife does make getting into the packages and bubble wrap easier, just use a sharp edge. They're very nice people too; I feel bad everyone tries a geeky joke with them on Write Time since it goes right over their heads (although "There are 5 lights" was funny).

[WendyNC]

They really do an incredible job. Next funds I get are going to be invested in a bubble-wrap manufacturer!

[subbes]

My mail-carrier is part bear (I swear he either mauls my mail or beats it with a baseball bat) and so far not ONE THING I have ordered from the Goulets has been damaged. Sure, the box arrives bashed up and sometimes with holes in it, but the contents are always in perfect shape (and nothing has ever been missing).

 

I'd stop warning them about my grizzly bear post office worker, but that's my username on their blog...