Your Montblanc boutique experiences...

[serpentine009]

Generally, I think when you enter a boutique of any kind, your experience will be directly related to the salesperson's perception of you. Sometimes salespeople are having good days and sometimes they are having bad days, but in the end I believe it's all about how they perceive you. I am extremely new to the FP world, and I just had my first boutique experience last evening. I was meddling with some minor home improvement type construction yesterday and I decided that I needed new ink immediately(the thought just popped in my head and I had to act quickly). I ran into the King of Prussia store about 25 mins before closing. The salesperson, or associate was extremely helpful. I was mostly covered in saw dust and had a tee shirt with no sleeves. I was a sweaty mess. My experience was awesome. Great salesperson. I briefly showed off my recently inherited Agatha Christie and the salesperson polished it for me. We spoke a while about inks and I purchased a bottle of MB Blue Black. We also spoke about watches and MB's movements, and lastly I took a look at a few pens. I plan on returning to pick out a daily use pen.

 

All in all, my experience was awesome. Considering the factors; it was 25 mins before closing, I certainly did not look like what I consider a typical customer, and I was firing questions off at rapid speed, it was a very pleasant experience. I will certainly return, and certainly do repeat business.

[montblancdude]

Generally, I think when you enter a boutique of any kind, your experience will be directly related to the salesperson's perception of you. Sometimes salespeople are having good days and sometimes they are having bad days, but in the end I believe it's all about how they perceive you. I am extremely new to the FP world, and I just had my first boutique experience last evening. I was meddling with some minor home improvement type construction yesterday and I decided that I needed new ink immediately(the thought just popped in my head and I had to act quickly). I ran into the King of Prussia store about 25 mins before closing. The salesperson, or associate was extremely helpful. I was mostly covered in saw dust and had a tee shirt with no sleeves. I was a sweaty mess. My experience was awesome. Great salesperson. I briefly showed off my recently inherited Agatha Christie and the salesperson polished it for me. We spoke a while about inks and I purchased a bottle of MB Blue Black. We also spoke about watches and MB's movements, and lastly I took a look at a few pens. I plan on returning to pick out a daily use pen.

 

All in all, my experience was awesome. Considering the factors; it was 25 mins before closing, I certainly did not look like what I consider a typical customer, and I was firing questions off at rapid speed, it was a very pleasant experience. I will certainly return, and certainly do repeat business.

 

I'm guessing showing them that Agatha Christie raised their perception of you several notches!

[sofian]

Generally, I think when you enter a boutique of any kind, your experience will be directly related to the salesperson's perception of you. Sometimes salespeople are having good days and sometimes they are having bad days, but in the end I believe it's all about how they perceive you. I am extremely new to the FP world, and I just had my first boutique experience last evening. I was meddling with some minor home improvement type construction yesterday and I decided that I needed new ink immediately(the thought just popped in my head and I had to act quickly). I ran into the King of Prussia store about 25 mins before closing. The salesperson, or associate was extremely helpful. I was mostly covered in saw dust and had a tee shirt with no sleeves. I was a sweaty mess. My experience was awesome. Great salesperson. I briefly showed off my recently inherited Agatha Christie and the salesperson polished it for me. We spoke a while about inks and I purchased a bottle of MB Blue Black. We also spoke about watches and MB's movements, and lastly I took a look at a few pens. I plan on returning to pick out a daily use pen.

 

All in all, my experience was awesome. Considering the factors; it was 25 mins before closing, I certainly did not look like what I consider a typical customer, and I was firing questions off at rapid speed, it was a very pleasant experience. I will certainly return, and certainly do repeat business.

 

You are absolutely right - about the perception thinggy. But my experience went the other way, though. I walked into the Kuala Lumpur boutique once in jeans and T-shirt to have my 146 and 149 repaired. When I pulled out the pens, the 'associate' looked as if I had stolen them - the message was that obvious. I gave her the benefit of the doubt and thought maybe maybe she was just having a bad day. So, I tried to talk about fountain pens just to show her I was a serious customer. No go, she was clueless. I've given up on Montblancs since.

 

Maybe its my fault for not appearing impressive enough. Then again, maybe its not!

[Blade Runner]

Generally, I think when you enter a boutique of any kind, your experience will be directly related to the salesperson's perception of you. Sometimes salespeople are having good days and sometimes they are having bad days, but in the end I believe it's all about how they perceive you. I am extremely new to the FP world, and I just had my first boutique experience last evening. I was meddling with some minor home improvement type construction yesterday and I decided that I needed new ink immediately(the thought just popped in my head and I had to act quickly). I ran into the King of Prussia store about 25 mins before closing. The salesperson, or associate was extremely helpful. I was mostly covered in saw dust and had a tee shirt with no sleeves. I was a sweaty mess. My experience was awesome. Great salesperson. I briefly showed off my recently inherited Agatha Christie and the salesperson polished it for me. We spoke a while about inks and I purchased a bottle of MB Blue Black. We also spoke about watches and MB's movements, and lastly I took a look at a few pens. I plan on returning to pick out a daily use pen.

 

All in all, my experience was awesome. Considering the factors; it was 25 mins before closing, I certainly did not look like what I consider a typical customer, and I was firing questions off at rapid speed, it was a very pleasant experience. I will certainly return, and certainly do repeat business.

They have some nice folks at the King of Prussia store.

[Tsujigiri]

I've gone to the South Coast Plaza boutique to get my 149 nib swapped and later to buy a ballpoint refill. Although I just walked in in a t-shirt and jeans, they were very helpful and polite. Maybe they're just used to serving casually-dressed customers here in SoCal...

[BartH]

I recently had an extraordinary good experience at the MB boutique in the PC Hooftstraat in Amsterdam. (Btw the only official MB boutique in the Netherlands...)

 

I was invited to the presentation of the new Unicef edition and mentioned to the general manager of Benelux that I was still looking for a Unicef Putman as I had been searching for one for three years and thought they were all sold out. The manager promissed he would see what he could do, while before, the boutique had had no success in inquiring to find one. After a few days he gave me the message he had pulled some strings and had found one for me. So I picked it up in Amsterdam for the retail price while I heard they are already been sold on Ebay far over the original price.

 

Salient detail is, that one time, I let a similar Putman pass, because the shop (not the MB boutique) was asking 11 dollar over the retail price (call me a fool or a principle guy).

 

I have always been served perfectly by people at MB boutiques (Amsterdam and Zurich) and they always do their best to accommodate my wishes (f.i. when I come back twice to change the nib of the same pen...). My vote:

[Blade Runner]

I recently had an extraordinary good experience at the MB boutique in the PC Hooftstraat in Amsterdam. (Btw the only official MB boutique in the Netherlands...)

 

I was invited to the presentation of the new Unicef edition and mentioned to the general manager of Benelux that I was still looking for a Unicef Putman as I had been searching for one for three years and thought they were all sold out. The manager promissed he would see what he could do, while before, the boutique had had no success in inquiring to find one. After a few days he gave me the message he had pulled some strings and had found one for me. So I picked it up in Amsterdam for the retail price while I heard they are already been sold on Ebay far over the original price.

 

Salient detail is, that one time, I let a similar Putman pass, because the shop (not the MB boutique) was asking 11 dollar over the retail price (call me a fool or a principle guy).

 

I have always been served perfectly by people at MB boutiques (Amsterdam and Zurich) and they always do their best to accommodate my wishes (f.i. when I come back twice to change the nib of the same pen...). My vote:

 

Great story, and congrats on your Putman. In a poll of that Unicef donation series, I believe Putman was the favorite.