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Anyone ever dealt with Colorado Pen Direct?

klccpa

By klccpa
in Fountain & Dip Pens - First Stop

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klccpa Dipped Only

klccpa

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I've ordered from CP Direct before. Great prices. Quick shipping. Really pleased with them. So I placed another order recently. Had a glitch in the order. One pen was unavailable, so a partial order was shipped. If I'd been contacted, I'd have cancelled, since the one item I REALLY wanted was the one that had become unavailable. Whatever. So I contact customer service to work out what to do...and got a rather nasty reply. Is this uncommon? I was taken by surprise and wondered if others had experienced anything similar?

 

Thanks for any insight or help. I'd like to continue ordering from them, but would hate to encounter this again! :(

 

 

 

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Dillo Donor Pen

Dillo

Posted
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Hi,

 

Hmm...who contacted you?

 

I used to buy from them, but I found that they were rather expensive.

 

Dillon

Stolen: Aurora Optima Demonstrator Red ends Medium nib. Serial number 1216 and Aurora 98 Cartridge/Converter Black bark finish (Archivi Storici) with gold cap. Reward if found. Please contact me if you have seen these pens.

Please send vial orders and other messages to fpninkvials funny-round-mark-thing gmail strange-mark-thing com. My shop is open once again if you need help with your pen.

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klccpa Dipped Only

klccpa

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Hi,

 

Hmm...who contacted you?

 

I used to buy from them, but I found that they were rather expensive.

 

Dillon

 

First contact was Joe. Didn't get a response after two days of replying to his initial e-mail, so I sent an e-mail to the generic customer service e-mail address. The surprising/nasty response came from Bob. Don't know what provoked him, I just wondered why I hadn't heard back from Joe after two days.

 

I found their outlet prices to be very good, hadn't really shopped their regular priced pens...

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Dillo Donor Pen

Dillo

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Hi,

 

This is not to say that they are bad, but Bob does have a slight tendency to do that, so I wouldn't exactly be the most surprised.

 

The other reason why I don't buy from them anymore was the fact that I am now a pen dealer. There was a saying that you can learn to ride a horse by watching someone get on a horse and try to ride it, and after watching all the mistakes he made, you could get on, and with a little effort you could learn to ride. (Then there was a bunch of stuff I learned the hard way, from my own mistakes.)

 

Many of their products are actually selling at full retail or almost full retail, and this was a little of a disappointment for me. Their outlet prices are no doubt great though. :)

 

Dillon

Stolen: Aurora Optima Demonstrator Red ends Medium nib. Serial number 1216 and Aurora 98 Cartridge/Converter Black bark finish (Archivi Storici) with gold cap. Reward if found. Please contact me if you have seen these pens.

Please send vial orders and other messages to fpninkvials funny-round-mark-thing gmail strange-mark-thing com. My shop is open once again if you need help with your pen.

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FrankB Donor Pen

FrankB

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Usually when people ask here for seller recommendations, I have good things to say. Colorado Pen? Just the opposite. I do not go near those people. I recommend them to no one. Your current situation with your order is all I have ever gotten from them. Enough said.

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PelikanPenman Extremely Rare

PelikanPenman

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Sounds like a store to avoid then. Thanks for the information guys. :thumbup:

We shall defend our island, whatever the cost may be, we shall fight on the beaches, we shall fight on the landing grounds, we shall fight in the fields and in the streets, we shall fight in the hills; we shall never surrender.

Winston Churchill

Courage is rightly esteemed the first of human qualities... because it is the quality which guarantees all others.

Winston Churchill

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Col Collectors Item

Col

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I haven't bought anything from them, but an email response to an enquiry I made was unfriendly enough to discourage me from ever doing so in the future. Funny that, because I'd thought they sold pens.

Col

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klccpa Dipped Only

klccpa

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Usually when people ask here for seller recommendations, I have good things to say. Colorado Pen? Just the opposite. I do not go near those people. I recommend them to no one. Your current situation with your order is all I have ever gotten from them. Enough said.

 

Wow - I should have come here FIRST before ordering :rolleyes: You folks are such TERRIFIC enablers, that my current addiction is being fueled heavily by this forum. Never thought to ask for recommendations. I've been stumbling across various internet retailers and comparing prices on-line. Besides CP, I've ordered from PenCity, Swisher, ISellPens & MontgomeryPens. (This is getting expensive...but there's always "just one more pen"...). Any other retailers you can recommend for good customer service and reasonable prices?

 

Thanks!

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hardyb Vintage

hardyb

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Any other retailers you can recommend for good customer service and reasonable prices?

 

Thanks!

 

 

I have found His Nibs.com, Akidea.com, Bertrams, Farneys, Fountain Pen Hospital, Pendemonium and Richard Bender (especially!!) to be wonderful.

Edited by hardyb

The Danitrio Fellowship

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Fazby Extremely Rare

Fazby

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I have never purchased from them, but I did call or email (I forget which) a few months ago, and the response was helpful and polite. This might not be what you want to hear, but it's true. :rolleyes:

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Stylo Antique

Stylo

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This thread prompted me to check them out. The one pen I recognized in their "sale" section was the Pelikan M400 in white tortoise. They are selling it for the "bargain" price of $209! :ltcapd:

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encephalartos Extremely Rare

encephalartos

Posted
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This thread prompted me to check them out. The one pen I recognized in their "sale" section was the Pelikan M400 in white tortoise. They are selling it for the "bargain" price of $209! :ltcapd:

 

Has Pam Braun been mentioned here on the good list? (oscarbraunpens.com)

 

 

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PelikanPenman Extremely Rare

PelikanPenman

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Posted
This thread prompted me to check them out. The one pen I recognized in their "sale" section was the Pelikan M400 in white tortoise. They are selling it for the "bargain" price of $209! :ltcapd:

 

Has Pam Braun been mentioned here on the good list? (oscarbraunpens.com)

 

Pam should be at THE TOP of the list, full stop :thumbup:

We shall defend our island, whatever the cost may be, we shall fight on the beaches, we shall fight on the landing grounds, we shall fight in the fields and in the streets, we shall fight in the hills; we shall never surrender.

Winston Churchill

Courage is rightly esteemed the first of human qualities... because it is the quality which guarantees all others.

Winston Churchill

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jd50ae Antique

jd50ae

Posted
Posted
This thread prompted me to check them out. The one pen I recognized in their "sale" section was the Pelikan M400 in white tortoise. They are selling it for the "bargain" price of $209! :ltcapd:

 

Has Pam Braun been mentioned here on the good list? (oscarbraunpens.com)

 

Pam should be at THE TOP of the list, full stop :thumbup:

 

Ditto

 

(thats 2 PP)

Please visit my wife's website.

http://lh5.ggpht.com/_763_-2kMPOs/Sh8W3BRtwoI/AAAAAAAAARQ/WbGJ-Luhxb0/2009StoreLogoETSY.jpg

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arbatrmwc Mint

arbatrmwc

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I got ink and a converter from Colorado Pen once but that's it. No problems with the order so no experience with customer experience. Wasn't impressed with their pen selection.

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Dillo Donor Pen

Dillo

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Hi,

 

Pam's a full thumbs up for me and so is Swisher and Pendemonium. Just the top of their class!

 

Dillon

Stolen: Aurora Optima Demonstrator Red ends Medium nib. Serial number 1216 and Aurora 98 Cartridge/Converter Black bark finish (Archivi Storici) with gold cap. Reward if found. Please contact me if you have seen these pens.

Please send vial orders and other messages to fpninkvials funny-round-mark-thing gmail strange-mark-thing com. My shop is open once again if you need help with your pen.

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AndyHayes Collectors Item

AndyHayes

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I have bought from Pam and from Pen Gallery. I have asked both about many more pens than I have bought and they have both been very responsive to questions and the prices have been great too. I have no plans to buy further pens now, in theory at least!

Skype: andyhayes

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john.reiss Rare

john.reiss

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A second recommendation for both Pear Tree Pens and ISellPens. Both are great with customers and top notch service. Highly recommend James' (Pear Tree Pens) ink sampling program. For the price, it can't be beat.

 

John

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