Seems Indy Pen Dance Is No Longer There

[rickap]

Does anyone have any information on Indy Pen Dance and their business status? I hope all is going well with them.

 

I placed an order with them on July 22, 2025. I have not received the order. They don't give out an email address so the only way to contact them is via email on their site. I have done so three times and still have no reply.

 

If anybody knows what the problem is I'd appreciate knowing so I can decide to wait or refer this to my bank.

 

Thanks,

Rick

 

[Ron Z]

They're in business.  I saw them at the  Ohio show earlier this month.  There should be a phone number on their website.    The contact through a form on the website is typical today, otherwise you are forever fighting spam. 

[Penguincollector]

  They no longer list a phone number and state that they prefer all communication to be email, beginning with the form on the site. The website looks recently updated, different than before.

[inkstainedruth]

Since most of my interactions with them are in person at shows (most recently OPS a few weekends ago) it didn't occur to me that they actually HAD a website....

Ruth Morrisson aka inkstainedruth

[kestrel]

Based on my own business dealings with them communication is not their strong suit.  Keep trying.  

[Ron Z]

In all fairness, it may not be their problem at all.  We have a whole list of clients who's hosting services have decided to block us.   Smaller systems tend to do that, and it certainly complicates things.  

[rickap]

Thanks for the help to all.

 

I checked their site for a phone number and found none.

 

I just checked my ISP webmail for spam and they have not captured any.

 

I've bought from them before and received the item in a week. I got no communication from them though.

 

I place the current order in July 2025. My credit card was charged and processed so they were paid for the order.

 

I wait a few more days to see if they get my last message through their site.

 

Thanks,

Rick

[kazoolaw]

This is not a comment on delays or lack of communication.  
 

Instead, consider the following.

The company is on the internet.

Its location (city and state) is on the internet.

Maybe its owners are on the internet?

With those datapoints, doesn’t it seem that contact information is somewhere on the internet?

 

Edit-having purchased, before you have/had a mailing address already.

 

[Mountain Man]

I have to report that I had a great conversation with Linda at the Chicago Pen Show and left a Christian Olsen Vacumatic with her to have the nib replaced.  I received an email invoice from Mike at the beginning of June and paid it promptly.  Since then, nothing.  I have emailed Mike, both from the website and to the address the invoice came from. No response, no pen.  I don't know what to do.

[rickap]

Just to wrap this up, I received the package today about an hour after I entered a claim with my bank.

 

An email address was suggested, which I used, but the email was kicked back to me.

 

I did cancel the claim with the bank as soon as I received the order.

 

Thanks all,

  Rick