Waterman Nib Swap (M to EF) - Waterman Expert Fountain Pen - L'Essence du Bleu - UK / United Kingdom

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Hi all, this is a teaser post before I do a full review of my new pen, the Waterman Expert Fountain Pen - L'Essence du Bleu. (Note: I am currently living in the UK, which is important for the rest of this post). 

 

I purchased the pen with an (M) nib, but I wanted an (EF) nib. I enquired with Waterman UK before I purchased the pen if they would do a free nib swap, and they confirmed that would be absolutely fine if I followed their procedure.

 

I thought everyone here might find it would be useful for me to share the free nib swap service procedure from start to end through screenshots and pictures. 

 

TLDR:

- I purchased the pen with an (M) nib from Hamilton Pens online in the UK for £140 GBP (approx $188 USD), which was the best price I could find at the time.

- I received the pen at home the day after on 26th Jul 2025 (great service from Hamilton Pens).

- I initiated the nib swap service on Waterman's UK Contact page on 29th Jul 2025, you can see the whole process below.

- I received the pen back in perfect condition on 7th Aug 2025

- The experience overall was great. However, I did have to call their UK call centre to confirm some details with the customer service representative who received my initial Nib Swap online form. Even though I answered everything, I heard nothing back. So I called them, and the guy said he would send me the label as he hadn't read my 2nd email, which he had asked for over email! He was an Italian working in the Waterman Poland call centre ;-) Very helpful and friendly guy, he was a pleasure to speak to and very helpful. 

 

 

 

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A useful alternative to the website contact form is to email: finewritingeurope@newellco.com  

with one's request. I have found the customer call centre excellent and they have obtained answers to any technical questions quickly. The weak link is using UPS as a carrier, a performer well below average in GB, several times holding up delivery claiming there were missing commercial invoices, when they had been securely attached in triplicate as instructed. Last time bizarrely when I sent a pen, UPS sent me an electronic receipt for someone else's parcel with a different tracking no. to Italy.