AliExpress dispute problem

[lascosas]

I've placed maybe 25 orders with AliExpress over the last 18 months, always delivered within the United States by USPS.  I've had a couple of problems, filed disputes & quickly had my money refunded.  Lately they are using a local company to deliver, and I am having delivery problems.  Two of 6 packages not delivered.  The first time it was a $6 pen and the money was refunded immediately.  The second time it was a $24 pen, and I went all the way through the long process only to have the claim rejected because I failed to submit adequate photos.  Obviously there are no photos for an item not delivered, and the deliver company PiggyShip, has never responded to five emails.  So I guess that a non-delivery means you are screwed?  It certainly makes be rethink buying anything from AliExpress.

[Shanghai Knife Dude]

Unbelievable. 

 

Tell the shipping company, their behavior is being witness by Buddha above their head, soon, there will be resurrection, and possible pay back is their turn into animals or worse in next life. 

 

Once law fails to protect you, Buddha will. 

[nibtip]

Maybe I shouldn't 😂 but I must admit you have a devastating sense of humour.

[Dan Carmell]

The ‘last mile’ delivery problem: they can get it across oceans and continents but not to your mailbox. My minor delivery problem these days is USPS. When AliExpress packages arrive in the nearest big metro (San Francisco), about 50% of the packages go to a sea side town near SF. (It has a vastly different name and no similar zip codes.). After that, they either go back to SF or on to my town, 300 miles away. As a variation, sometimes they arrive in my town and are shipped right back to SF before returning here for delivery. Sometimes they come directly from SF but are returned to SF anyway before returning for delivery. 

Logistics! 

 

[Karmachanic]

2 hours ago, Shanghai Knife Dude said:

Buddha will

 

Careful!

[mke]

8 hours ago, lascosas said:

It certainly makes be rethink buying anything from AliExpress.

Tell them.

[lascosas]

I have, in multiple ways.  No humans, just impossible to get around bots.

[Doc Dan]

So, go outside and take pictures of your empty mail box and send them. 

[Dan Carmell]

2 hours ago, lascosas said:

I have, in multiple ways.  No humans, just impossible to get around bots.

When that process goes bad, there’s no fixing it. The vast majority of my AliX purchases have been fine, most of my problems have been fixed by the seller, but the few that weren’t fixed by AliX or the seller, just no recourse whatsoever. No high value items, fortunately. 
 

It’s a risk tolerance thing and so far AliX has been a success for me, though my bank account might beg to differ!

[lukeap69]

I must be lucky to have very few disputes in years of purchasing stuffs from AliX mostly coffee accessories in the first few years. All disputes have been resolved IIRC. I hope OP's disputes get resolved.

[lascosas]

Thank you everyone, but again, my problem is non-delivery.  And yes, from now on I will limit my purchases with them to a price point where I won't be (too) ticked if it doesn't arrive.

[Shanghai Knife Dude]

4 hours ago, lascosas said:

 my problem is non-delivery

Amitabha

[mke]

While browsing these pages

https://vi.aliexpress.com/item/1005006734589802.html

https://vi.aliexpress.com/item/1005005767345112.html

I found a banner of Pappihot (scroll down) and I am actually in the CR stationary store.

So, apparently, they are the same.

[Merrick]

My rule of thumb with aliexpress has always been to buy items of low enough cash value that I can afford to take a bath on them if they get lost in transit, arrive broken, aren’t what I was expecting, etc. That sure is the very definition of caveat emptor. While some of the vendors will work with you on issues, I don’t expect any good level of customer services on my aliexpress purchases. 

[mke]

1 hour ago, Merrick said:

I don’t expect any good level of customer services on my aliexpress purchases.

Fortunately, Aliexpress has now translation services so sellers don't need to communicate in or even understand English. 

If now some customers would stop posting stupid reviews (like "it has arrived - 5 stars") and would use the product before posting a review, that would increase the whole system to another level.

However, I think I have seen that some sellers with a product with bad reviews just de- and then re-register it to restart at 0.

[lascosas]

Again, my problem is not with a seller.  It is that the item was never delivered, the shipping company would not respond to emails (and they are based in the US, so not a language issue) and Aliexpress simply said...it was delivered, send photos to dispute.

[mke]

1 hour ago, lascosas said:

the shipping company would not respond to emails

It seems there are MANY people having problems with that company:

 

[irony]

The last purchase I made from Aliexpress arrived in record time and it was not delivered by USPS.

On the small bubble wrap envelope was:  BETTER TRUCKS EXPRESS, followed by LAST MILE DELIVERY.

Also on the package, it read:  BUTTER TRUCKS EXPRESS.  Either way, it was better, and as smooth as

butter.  Sorry, I could not resist.  Contents arrived with no damage to 5 Jinhao pens.

[PHHPHD]

I have had problems with Aliexpress a couple of times over the past 3 years.   I find their resolution system to be unworkable and I am thankful my credit card company stands behind me.  The most recent problem, I believe, was with import inspection.  I received an empty envelop and pen sleeve.  The pen probably slipped out during an inspection.   Still, I did not receive the pen and I was not able to easily get this resolved without credit card intervention. 

[A Smug Dill]

18 hours ago, PHHPHD said:

I did not receive the pen and I was not able to easily get this resolved without credit card intervention. 

 

I now make a video recording every time I open a package containing one or more AliExpress orders, to pre-empt any problems with completeness and conditions of the contents, irrespective of whether it was sent independently and directly by the seller, or has gone through AliExpress's consolidated shipping process; and regardless of the apparent condition of the package's exterior.

 

I still encountered issues with orders far more often than I like, and the video recordings do not fix issues that arise; but they do make it easy to convince AliExpress's dispute resolution team to give me refunds, even if or when the seller wants to fight me and refuse to budge.

 

As for item not received, when there is no tracking, by default AliExpress sides with the buyer. If there is tracking, and the item is marked by the last-mile courier as delivered, it's very difficult for the buyer to win a dispute and secure a refund; you effectively have to prove the courier is lying, or that it delivered to the wrong address (e.g. they provide a photo, as part of the tracking, as evidence of having left the parcel outside a suburban house and thus "delivered", when your address is for an apartment in an inner-city residential tower).