Contacting Penopoly/roger Cromwell

[MrThoth]

I've been trying to contact Penopoly (owned by a Roger Cromwell) about purchasing a pen on that site. Twice I've submitted an e-mail via their contact form, but I've heard nothing (and I've checked my spam folder just to be certain).

 

Does anyone have any idea of other ways to contact them, or the like? Any help much appreciated.

[ac12]

How long did you give him to respond? Sometimes people are traveling or otherwise unable to respond quickly. I would give him at least a week to respond.

 

His site also has a phone number: Roger Cromwell - (510)415-9080 sales and repairs

Call him.

 

However, if you don't get a response when trying to buy a pen (from him or anyone else), think of what it would be like if you had a problem with that pen.

Edited October 28, 2015 by ac12

[oregano]

Same thing happened to me about a year ago when I tried to contact him to buy a pen from his site--finally I just gave up. Perhaps I should have tried calling, but I prefer to order by email. Sorry I can't offer constructive help, just empathizing with you; it shouldn't be that hard to order from a site.

Edited October 28, 2015 by paloma32

[MrThoth]

 

 

Perhaps I should have tried calling, but I prefer to order by email.

 

I'm the same way, most of the time -- I like to have a record of what's done and said.

[FarmBoy]

Out of curiosity, what pen?

FB

[MrThoth]

 

 

Out of curiosity, what pen?

 

It's a Paul Duclos pen I've had my eye on for some time, which is one reason it's so frustrating not to be able to reach someone who, in theory, wants to make money selling it. But that's also why I can't just buy it somewhere else; it's not a mass-produced item.

 

Too bad I can't make it to the Ohio Pen Show; Penopoly is one of that show's sponsors, IIRC. But I can't justify the time at present. And the DC Show teaches me that it may not be wise to turn me loose in a room full of fountain pens.

[whichwatch]

I had some first hand experience with Roger that led me to talk to lots of people about him. I will send you an email off-line.

[pensiveone]

I've now had the same experience. After 3 months, many e-mails, at least 20 phone calls - Roger is still promising to mail my Mont Blanc back. He is very difficult to reach. He was to repair the nib and said that the work was done but it's been 3 months. Any suggestions or additional information would be appreciated.