Uk Lamy Service

[Lane Pryce]

The Pen Shop just got back to me saying that they would have to send it off to Lamy in Germany. So I may as well do it my self and that's what I will do today.

 

Right decision. As mentioned above, their service is absolutely brilliant. And their prices also. They changed several nibs for me without charge.

Right now they re working on my 2000, since the piston mechanism doesnt work properly... hopefully i will get it back next week!

 

Lane

[Malcy]

An update:

 

I received my Lamy 2000 FP today, returned from Lamy service in Germany. They have done a great job, serviced the pen, replaced the BB nib with an OM so the pen will get a lot more use now. I was right to go for the OM rather than the OB as it is nearly B in line width.

 

The nib replacement took three weeks and other than the postage to send the pen out to them the work was zero cost.

 

It's uncommon to find wonderful service like this as Lamy were under no obligation to do a zero cost service/nib replacement.

 

Definitely a good way to ensure customer loyalty.

[PeterBeoworld]

A few months back the section broke on my L2K (still have no idea what happened..), and, like the OP, I emailed Lamy for advice and had exactly the same reply by return. I should add that the pen was bought through a forum member on FPN (BTW, I'm not suggesting the seller sold me a dodgy pen, just that the break is as yet unexplained - it was fine when I received it) and so was second hand with no warranty.

 

In my case I was able to find a local retailer through the Lamy website - a branch of Pullingers. So I went down there, handed them the bits of my pen and £7.50 (a standard charge, I was told), and they sent it off. A couple of weeks later they rang me up to say my pen was ready for collection, so I toddled down to pick it up - Lamy had replaced the whole section with one of the new all-metal ones and all was well with the world. And no further charge.

 

£7.50 to repair a pen I thought was destined for the bin- I was very pleased.

My 2000 has also just broken through the section. I guess a trip to the Post Office is in the offing!

[Silent Speaker]

My 2000 has also just broken through the section. I guess a trip to the Post Office is in the offing!

I wonder, is you 2000 one of the modern (post 2009) makes with the all metal section? Or is it an older production with a metal/plastic section?