Uk Lamy Service

[Malcy]

I want to change the nib on my Lamy 2000. I emailed Lamy about this and received an email back saying 'do the dealer search for your local Lamy specialist and they will be pleased to help you'.

 

Unfortunately I have no local specialist or anyone even close. The shop locally that sells Lamy just sells a few Safaris and doesn't even know that they do converters. I doubt that they have ever seen a Lamy 2000 let alone know what to do.

 

Does anyone know how I might achieve my goal?

[drwright]

I haven't seen replacement Lamy 2000 nibs anywhere online that you could purchase.

 

I have heard of being able to send your 2000 to Lamy, and have them swap your nib for a different size. Maybe try calling Lamy directly and ask if they still do this?

[Malcy]

That's exactly what I did.

[drwright]

Great! Do they still do this free of charge (minus shipping), or do they charge now?

[Malcy]

As I said in the first post, they just said 'Contact your local Lamy Specialist dealer and they will help you'. But I don't have a local Lamy specialist dealer.

 

So in the UK, how on Earth do you get your Lamy 2000 nib changed? (bearing in mind also that it is second hand and looks like it had some grinding at some point). :hmm1:

[Sleepy]

Send a PM to KarlBrandt on this forum, he may be able to help you with a new Lamy nib (I recently bought one from him).

[drwright]

Ah, okay. I thought you meant you had only emailed them, and not actually called Lamy.

[eddy9000]

Hi Malcy!

 

I live in the UK and have just bought a 2000 w/ fine nib that I think is too fine for my big handwriting. I have contacted the dealer who said that Lamy Germany is the nearest branch to the UK, but they are on some kind of workers holiday and hasn't got back to me yet. Please could you keep me in touch with any progress you make, as will will you? Any info you come across would be helpful.

 

- Ed

Edited August 31, 2011 by eddy9000

[piembi]

OK, I am living in Germany, so that's a no brainer. Lamy Germany (headquater Heidelberg) has serviced several L2Ks for me. They are a bit slow responding to emails but rather fast returning a serviced pen ....

[Hetty]

Try contacting The Writing Desk. I think they sell Lamy nibs. If not, as an authorised dealer, they should be able to help you with your query. Martin is a member here, known as TWD, so you could pm him.

 

Hope this is of some help.

 

Hetty

[twdpens]

Try contacting The Writing Desk. I think they sell Lamy nibs. If not, as an authorised dealer, they should be able to help you with your query. Martin is a member here, known as TWD, so you could pm him.

 

Lamy does not make 2000 nibs available as spare parts so we are unable to help the OP in this respect. We do, of course, change nibs on Lamy 2000 fountain pens free of charge for customers but we cannot extend this service to pens we did not supply. I hope you understand .

 

 

I want to change the nib on my Lamy 2000. I emailed Lamy about this and received an email back saying 'do the dealer search for your local Lamy specialist and they will be pleased to help you'.

 

Lamy does not have a distributor in the UK. This may seem odd when you consider that the UK is Lamy's second biggest market outside Germany but instead Lamy operates directly from the factory in Germany. There is a free-phone number for UK customers to call - look it up on the Lamy website www.lamy.de. Alternatively, ask the retailer from which you bought the pen. You are in the UK so this should be your first port of call. edit: I just read your post above that the pen is second hand. Give the factory a call and tell them you want to send it in for a new nib.

 

HTH,

 

Martin

Edited September 1, 2011 by twdpens

[Malcy]

Thanks for all your replies. I'll give them a ring and see what they say.

[Malcy]

I can't find a telephone number on the lamy.de site, only a web form that I have already used without succcess.

[twdpens]

YHPM

 

Martin

[Malcy]

YHPM

 

Martin

 

Thanks for that.

[Inky_fingers]

I live in the UK and have a Lamy 2000 fountain pen. I have had the nib exchanged twice. This service has been free and I have had the pen for several years.

 

Package your pen up in a jiffy bag enclosing a covering letter and post it (recorded delivery) to:

 

Lamy

C. Josef Lamy GmbH

Service Centre

69111 Heidelberg

Germany

 

Your pen should be returned to you within about 3 weeks.

 

The service from Lamy Germany is BRILLIANT. They cannot be faulted.

 

Good luck.

[wpb]

I would package the pen and send it to them.

 

For whatever reason, whenever you call or email Lamy you get a whole variety of strange answers from their customer support reps. And yet when you just send the pen to them, their customer service is excellent.

 

Note, this is based on the posts that I have read here, not personal experience.

 

Bill

[Malcy]

I called Lamy in Germany and was told that a UK shop called The Pen Shop could sort it out. I called them and the assistant wasn't sure and is waiting for the manager to come tomorrow. She said something about 'if it isn't on our system we may not be able to do it'.

 

I may just pack it up and send it off as advised here, it looks like the easiest way. Just driving to the pen shop would cost over £10 in fuel never mind parking in Manchester and time spent doing all that.

[fergs40]

A few months back the section broke on my L2K (still have no idea what happened..), and, like the OP, I emailed Lamy for advice and had exactly the same reply by return. I should add that the pen was bought through a forum member on FPN (BTW, I'm not suggesting the seller sold me a dodgy pen, just that the break is as yet unexplained - it was fine when I received it) and so was second hand with no warranty.

 

In my case I was able to find a local retailer through the Lamy website - a branch of Pullingers. So I went down there, handed them the bits of my pen and £7.50 (a standard charge, I was told), and they sent it off. A couple of weeks later they rang me up to say my pen was ready for collection, so I toddled down to pick it up - Lamy had replaced the whole section with one of the new all-metal ones and all was well with the world. And no further charge.

 

£7.50 to repair a pen I thought was destined for the bin- I was very pleased.

[Malcy]

The Pen Shop just got back to me saying that they would have to send it off to Lamy in Germany. So I may as well do it my self and that's what I will do today.