Parker Sonnet - loose cap

[View from the Loft]

I'm posting this in the hope that someone here knows the answer. While not directly related to a FP, there is always the possibility that this has affected an FP. My husband loves his Sonnet rollerball, and it is his using pen. Over time, the cap has become loose. Is there an easy way that we can adjust this?

[Dutchpen]

You cannot adjust the cap of a parker sonnet.

if the cap dos not stay posted at all, you have to replace the cap.

 

Lennard

[View from the Loft]

I was afraid of that. Parker service over here is now well, lousy, if I am being charitable.

 

I hate to think how much they will charge for a new cap.

[thepusher]

I would suggest that you address this with Parker, and suggest to them that a cap, under normal use should not become loose, as long as there is no abuse, and it is in Parker's long term interest to replace the cap at no charge.

 

I think if enough people point this out to the Parker support people, they would improve their design, and also have a chance of proving that they are customer oriented. I hope you have a great experience with Parker Customer Support!

 

Best regards,

 

-thepusher

[View from the Loft]

Unfortunately, I have already tried this with Parker Customer Support.

 

Despite the fact that a lovely person in Parker After Sales in Newhaven sold the pen to us as an upgrade when they could no longer supply the parts to fix a P25, they won't recognise their own invoice as proof of sale, and are quoting 2 year warranty and not the life time warranty that there was when the pen was sold. In the UK, Parker Customer Support has been moved (from memory, it's now somewhere in the north west) and is now staffed by people that don't understand pens.

 

Since Parker became part of the Sanford stable, their customer support has plummeted, and I understand that authorised dealers are also experiencing problems obtaining nibs from them - for current production pens!!

 

I really hope Sanford disposes of Parker so that once again Parker can have a reputation for quality instead of being pushed at the cheap mass market. I will no longer deal directly with Parker. If I have to pay for a repair, then I would rather pay someone like Oxonian or Simon Gray. However, my Duofold (mid 90s vintage) came from Simon, and I really don't anticipate it going back to him - it wrote well straight out of the box, and when he couldn't supply the nib that I wanted straight away was happy to let me use the pen, and swap the nibs when he received my medium italic. Now that's what I call service.

 

It would be nice to think that someone from Sanford is reading this thread, but somehow, I doubt it. I don't believe that anyone in Sanford's UK headquarters actually likes pens.

 

Thanks for the support,

 

View from the Loft

[HeartMan]

This post popped up in my search for a loose cap problem on my Sonnet. I brought the pen to the SF Pen Posse yesterday. An FPN member took a look and said he'd have to take apart an old Sonnet to see what could be done. This post helps clarify the situation.

I suppose the cap got loose because I posted the cap every time I used the pen. I'm wondering if there might be a workaround (other than buying a new cap for an old pen).

Anyone know of a glue or sealant that hardens on metal? Perhaps a very small drop of something like that on the inside of the cap could help the cap stay on the pen. (Of course I would let the glue/sealant dry completely so I don't come back with a post of "How do you get the cap off a pen that's been superglued.")

[OcalaFlGuy]

Generally speaking, no one who is mainly a fountain pen user and unfamiliar with pen construction should get anything stronger than shellac anywhere near their pens.

 

There are times and places for it but only if you know WHAT adhesive to use, HOW to use it and WHERE it works and doesn't work.

 

I am sure I know who looked at your Sonnet at the SFPPM. If there was a simple adhesive fix for your cap, he would have likely showed and told you how to have done it then. For him to need to disassemble a Sonnet cap to figure it out virtually eliminates any chance of it being any simple easy peasy fix.

 

I have not seen this thread before. I wish I had. As well as the OP was postured with his problem, were I him, I would have brought all living consumer action hellfire, brimstone and swarms of locusts raining down on Parker on his problem (especially with his paperwork and circumstances).

 

Bruce in Ocala, FL

Edited September 20, 2011 by OcalaFlGuy