Problems Using Novelli's Website

[StrawberryJam]

In the last few weeks, I haven't been able to use the "price request" feature from Marco's website. I add the item to my cart and then provide my email address to receive the price quote, but I never get the email with the price quote. I've tried with 3 different email addresses now, and nothing has shown up.

 

I was able to get Marco's recent newsletters though, so it doesn't seem to be a problem with my mail servers rejecting his emails.

 

Has anyone else had these issues, or alternatively, been able to successfully receive price quote emails recently?

 

EDIT: Seems like it's a problem with @gmail.com addresses only. Can anyone else weigh in?

Edited July 6, 2015 by StrawberryJam

[dms525]

I have not had this problem, but I use a different procedure. You can request "availability" and a price quote right from the pen's page. There is a button at the bottom of the table specifying the pen's parameters. Click on it. I have never had to put a pen in my shopping cart to get the info on price.

 

Good luck.

 

David

[Barkingpig]

I have not had this problem, but I use a different procedure. You can request "availability" and a price quote right from the pen's page. There is a button at the bottom of the table specifying the pen's parameters. Click on it. I have never had to put a pen in my shopping cart to get the info on price.

 

Good luck.

 

David

This is the same method I have used to received price quotes (for well over a year) for pens from Novelli. I also have a "gmail.com" web address & always have received the information. And to prove that it indeed "works" I have recently received my FIRST pen after receiving the former price quotes. I am only sorry I had to wait this long to be able to purchase a pen. I received shipment notice & the pen arrived only THREE days later from Italy (with only his "standard" shipping!)

[StrawberryJam]

I have not had this problem, but I use a different procedure. You can request "availability" and a price quote right from the pen's page. There is a button at the bottom of the table specifying the pen's parameters. Click on it. I have never had to put a pen in my shopping cart to get the info on price.

 

Good luck.

 

David

 

Doing that just puts the pen request into my shopping cart, from which I still need to provide an email address and wait for the responsive email. Can you provide an example of a pen for the process you speak of?

[StrawberryJam]

This is the same method I have used to received price quotes (for well over a year) for pens from Novelli. I also have a "gmail.com" web address & always have received the information. And to prove that it indeed "works" I have recently received my FIRST pen after receiving the former price quotes. I am only sorry I had to wait this long to be able to purchase a pen. I received shipment notice & the pen arrived only THREE days later from Italy (with only his "standard" shipping!)

 

Right, it's not as if I haven't ordered from Marco before. This problem just started happening within the last month or so. But there's nothing in my spam folders or whatever in gmail. So I'm not sure where the emails are going, if they are being generated by Marco.

[Jaco10017]

Ok, I'll bite. I never had problems receiving the price quotes from Marco in the past, but since it's been a few weeks, I just tried it again. I selected the (MUCH) desired pen and nib choice and clicked on the "get quote" box and it put the quote request in my shopping cart, as it always had before. I clicked over to the cart and was ready to release it from there and I noticed that my email address that pre-filled was spelled wrong (yaho.com ??) I corrected it and got the quote within 30 seconds. Not sure how the typo got in there as I've gotten all my previous quotes/order confirms etc. Hopefully this is just some kind of data migration thing and it goofed on your email address as well.

 

Now I have to find the willpower not to click "buy now" since the euro keeps dropping!

[penmanila]

I had no problems ordering the new burnt orange M800 from the Novelli website, going through the request quote and confirmation process over the past three days.

[Ghost Plane]

Had a similar problem with a hotmail account. I sent a PM and he graciously resent. The 2nd time it got through. Wasn't in my spam filters either.

[StrawberryJam]

Hmm, thanks everyone for the feedback and testing. Seems like some people definitely experience this problem while others do not. Interesting...

[dms525]

 

Doing that just puts the pen request into my shopping cart, from which I still need to provide an email address and wait for the responsive email. Can you provide an example of a pen for the process you speak of?

 

I just attempted to do as you requested. Novelli's procedure has changed since I had used it last. It is now as you described in the original post. I received an email from Novelli almost instantaneously following my request.

 

David

[novelli]

Dear StrawberryJam,

only now I ready your post, sorry for the problem using my web site. Please provide me with the email address you used, send them to novelli@novelli.it, so I can understand what kind of problem you had.

I hope to be able to fix it.

Thank you,

Reagrds,

Marco

Novelli.it

 

[bookmanjl]

This thread led to a box waiting for me at the local FedEx! Inside was a beautiful Omas Ogiva Vintage in Scarlet Red. Marco responded quickly to my purchase and a follow up email agreeing to my request for the 14K EF flexible nib that was not listed on the website. Shipping was very reasonable and only took a week to get to Missouri.

[aardvarkbark]

This thread led to a box waiting for me at the local FedEx! Inside was a beautiful Omas Ogiva Vintage in Scarlet Red. Marco responded quickly to my purchase and a follow up email agreeing to my request for the 14K EF flexible nib that was not listed on the website. Shipping was very reasonable and only took a week to get to Missouri.

 

 

Marco has been very accommodating of my nib requests. If he doesn't have what I'm looking for, he seems to have no trouble obtaining one from Omas. Like you, I have all high-value items sent to FedEx for secure hold until I can get by to collect it.