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Update on Delays from The Journal Shop in the UK

biffybeans

By biffybeans
in Paper & Pen Paraphernalia Reviews and Articles

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biffybeans

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I've been hearing that there have been delays with orders from The Journal Shop in the UK. I know they have a rather small operation, and I was concerned that something may be wrong. I just sent an e-mail to Alex, and received the following auto-reply:

 

Thank you for enquiry.

 

Due to unforeseen illness requiring hospitalisation, The Journal Shop will be unable to respond to any emails or dispatch orders until Friday 23rd January.

 

On that date, new staff will take over to catch up with work accumulated during the previous weeks and will be on hand to:

 

- refund orders no longer needed

- fulfil outstanding orders

- deal with any other enquiries

 

Please accept our sincere apologies for this delay and inconvenience to yourself. We thank you for your patience during what has been a very difficult period for us.

 

Alex,

 

Alex has been really good people to me, so I'm going to send soe good thoughts his way.

<span style='font-family: Georgia'><span style='font-size: 14px;'><strong class='bbc'> Stephanie "Biffybeans" Smith</strong></span><p><a href='http://www.biffybeans.com/' class='bbc_url' title='External link' rel='nofollow external'>Blog: Spiritual Evolution of the Bean</a><p><a href='http://www.etsy.com/shop/biffybeans?ref=si_shop' class='bbc_url' title='External link' rel='nofollow external'>Purchase Stephanie "Biffybeans" Smith's Original Art on Etsy</a>

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MiniMaupassant Extremely Rare

MiniMaupassant

Posted
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Alex has been really good to me, so I'm going to send some good thoughts his way.

 

 

I'll second that; The Journal Shop was the first place I started ordering CdA ink and journals from at the start of my FP odyssey, and I have been loyal ever since.

@leoniethomas18

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misterh Extremely Rare

misterh

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Alex has been really good to me, so I'm going to send some good thoughts his way.

 

 

I'll second that; The Journal Shop was the first place I started ordering CdA ink and journals from at the start of my FP odyssey, and I have been loyal ever since.

 

Me too, I use The Journal Shop a lot and have always appreciated their friendly and excellent service.

 

Thank you for the update Biffybeans, I was wondering what was going on, as it seemed so out of character for them.

 

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inkypete Antique

inkypete

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I have tried to buy from them twice but did not because of amazing honesty. Both times I asked about the FP ability of the products I was about to order to have thenm tell me not to buy as I would not be happy with them using FP. Amazing honesty that stopped me buying a mistake (wish all Moleskin sellers were that upfront).

Good healthy thoughts your way Alex.

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  • 2 weeks later...
biffybeans Collectors Item

biffybeans

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No, sorry. I suggest e-mailing them.

 

Is there any more news about this? I am still waiting for stuff ordered weeks ago...

 

<span style='font-family: Georgia'><span style='font-size: 14px;'><strong class='bbc'> Stephanie "Biffybeans" Smith</strong></span><p><a href='http://www.biffybeans.com/' class='bbc_url' title='External link' rel='nofollow external'>Blog: Spiritual Evolution of the Bean</a><p><a href='http://www.etsy.com/shop/biffybeans?ref=si_shop' class='bbc_url' title='External link' rel='nofollow external'>Purchase Stephanie "Biffybeans" Smith's Original Art on Etsy</a>

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mrtoml NOS (New Old Stock)

mrtoml

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No, sorry. I suggest e-mailing them.

 

Is there any more news about this? I am still waiting for stuff ordered weeks ago...

 

I have now received a reply from them.

 

There are back in business, but still going through what appears to be a large backlog of orders.

Mark T

 

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scratchy Extremely Rare

scratchy

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Thanks for the update biffybeans

Sailor Professional Gear GT B Nib

Sailor Sapporo GT F Nib

Pelikan M1000 (black) B Nib

Bexley Simplicity bronze GT B nib

Pilot VP blue/GT B nib

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  • 11 months later...
Iranna Rare

Iranna

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Sorry to bring up an old topic, but I was wondering has anyone ordered within the last month or so from The Journal Shop or heard back from them recently?

 

I ordered a few notebooks from them, but had to send one back as it was defective, to be exchanged. Well, the last time I heard from them was almost a month ago. They don't reply to my e-mails. Does anyone know what's up with them? I'm still waiting for my notebook...

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  • 3 weeks later...
mcreed New

mcreed

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Hi, I too am waiting on an order from The Journal Shop - it was placed at the beginning of Jan, and they immediately deducted the cost from my credit card. I have been emailing them to let them know that I still have not received my delivery, but have received no replies whatsoever. I've been trying to track down a telephone number or even an address for them, but am having no luck whatsoever. Am getting a bit frustrated at the lack of customer service, and had been looking forward to receiving my journals :-( Does anyone know if they are actually still operating?

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Iranna Rare

Iranna

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Hi, I too am waiting on an order from The Journal Shop - it was placed at the beginning of Jan, and they immediately deducted the cost from my credit card. I have been emailing them to let them know that I still have not received my delivery, but have received no replies whatsoever. I've been trying to track down a telephone number or even an address for them, but am having no luck whatsoever. Am getting a bit frustrated at the lack of customer service, and had been looking forward to receiving my journals :-( Does anyone know if they are actually still operating?

 

PM sent.

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  • 11 years later...
Ste_S Extremely Rare

Ste_S

Posted
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So, 11 years later, what are people's experiences with The Journal Shop now? Placed my first order with them, and with next day shipping on Tuesday morning, and they status of my order is still waiting to be picked.

 

I'm tempted to cancel my order as they seem unreliable.

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Ergative Extremely Rare

Ergative

Posted
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I actually just ordered a Midori MD from them last week, and it was delivered as normal with no problems. But I didn't pay extra for next day shipping or anything.

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