Pen repair - Pilot

[Kgbenson]

If one is in the US, and buys a pen from Japan, say a Pilot 743 and then drops it.  There are no obvious issues seen with magnification but the pen is no longer performing well (ink flow is not as it was) can I send it to Pilot in the US for repair/evaluation, or does it have to go back to Japan?

 

thanks for any help,

 

Keith

[dipper]

You can contact Pilot to ask...

 

Wherever you are, local service can be found from the Pilot Pen global site

https://www.pilotpen.com/

 

In the web page above, click on the top right menu and select your country (USA) to see this contact page

https://www.pilotpen.us/customer-service

 

... with a box for typing your question and a Submit button.

 

That all looks pretty sweet.

 

I notice on the contact page linked above is a button marked "Vanishing Point LS Recall". Interesting to read. Despite the fault described, that demonstration of openness and attention to ongoing service by Pilot actually encourages me to try a vanishing point someday.

[Kgbenson]

Thank you!

 

Keith

[essayfaire]

I have a problem with a Vanishing Point LE converter.  I was trying to clean it and the darn thing fell apart.  Waiting to hear what Pilot USA says. The Con-40 I have doesn't look the same, plus as you can see below the plastic part of the original converter got stuck in the nib unit.  At this point I have freed it and installed the Con-40, but I'd like it returned to it's original state.