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Any word of the Nibsmith?


tubular
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I wonder whether anyone can tell me what has happened to Dan Smith.  I've been trying for weeks to communicate with him (by email, by phone, by text message) about part of an order he said weeks ago he was about to ship out.  At this point I'd like to cancel the entire order, send back the nibs that had earlier managed to ship to me, and get a refund, but the silence makes me wonder whether there would be any point in returning his nibs.  Anyone know anything?

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  • dms525

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  • OCArt

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  • tubular

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  • Strega

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I want to start by saying that I have bought several pens from Dan Smith and had a number of nibs custom-ground by him. He does outstanding work.

 

That said, Dan's slow to absent responses to customer communications has been noted by many. In reaction to the last series of complaints on FPN, his reply was, basically, that he and his wife are the entire staff of his business. If they respond to communications, that is time away from grinding nibs and shipping pens.

 

You can assess Dan's priorities for yourself, but that's what he has told us.

 

David

 

 

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I have experienced that feature with many small/one-man businesses.  On the other hand, at large companies, where I have worked, a very different the range of personalities was acceptable for technical work vs customer service work.  We referred to some of our technical people as “pizza men” meaning you close the door, and slide pizza under, and when they are done, product comes out. 😀

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12 hours ago, tubular said:

It looks from the opening minutes of what you linked that it was the NibGrinder (Mark Bacas), not the Nibsmith, who worked on Doodlebud's nib, @OCArt.  

Oops, good catch.

Children think adults have all the freedom and adults think children have
all the freedom.
 

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I had not known this, @dms525 and @Strega:  I searched the forums but didn't find any recent reports of problems.  If I had known--and if he hadn't promised in that email to send my pen that very afternoon--I wouldn't have taken alarm.

 

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