Jump to content

Aurora customer service - very positive experience, want to share.

oblique

By oblique
in Italy - Europe

 Share

Recommended Posts

oblique Near Mint

oblique

Posted
Posted

Hello there. I heard lots of stories of bad customer service and was reluctant to send pens to Aurora. However, I recently bought a NOS Aurora Optima and it fell into two pieces, the transparent acrylate part of the section having cracked. I decided to send the pen in. Email communication with their customer service was immediate and pleasant. And, in about two weeks time, I received the pen repaired as good as new (well it was new), by FedEx, compliments of Aurora. So I thought the least I can do is to post my completely positive experience here.

Link to comment
Share on other sites
  • Replies 8
  • Created
  • Last Reply

Top Posters In This Topic

  • oblique

    2

  • Mr.Rene

    1

  • langere

    1

  • A Smug Dill

    1

Popular Days

Top Posters In This Topic

Popular Days

langere Antique

langere

Posted
Posted

Good to know and refreshing!

 

Thanks for sharing -

 

Erick

Using right now:

Visconti Voyager 30 "M" nib running Birmingham Streetcar

Jinhao 9019 "EF" nib running Birmingham Railroad Spike

Pelikan M1000 "F" nib running Birmingham Sugar Kelp

Sailor King of Pens "M" nib running Van Dieman's Heemskerch and Zeehaen

 

 

 

Link to comment
Share on other sites
Mr.Rene Collectors Item

Mr.Rene

Posted
Posted
8 hours ago, oblique said:

Hello there. I heard lots of stories of bad customer service and was reluctant to send pens to Aurora. However, I recently bought a NOS Aurora Optima and it fell into two pieces, the transparent acrylate part of the section having cracked. I decided to send the pen in. Email communication with their customer service was immediate and pleasant. And, in about two weeks time, I received the pen repaired as good as new (well it was new), by FedEx, compliments of Aurora. So I thought the least I can do is to post my completely positive experience here.

Aurora in Torino ,Italy? or in other place or country?

The worst service is in the headquarter in Torino...All Italian penstore or distribuitor know that...

Regards.

Link to comment
Share on other sites
A Smug Dill Museum Piece

A Smug Dill

Posted
Posted
8 hours ago, oblique said:

Email communication with their customer service was immediate and pleasant. And, in about two weeks time, I received the pen repaired as good as new (well it was new), by FedEx, compliments of Aurora.

 

I'm really glad to hear it worked out so well for you! :D As @langere said, it's good to know and refreshing, and more data points shared means that others can better form a probabilistic view of what will happen, instead of just anticipating an invariably bad result should they pursue an official repair; and they don't get to say, if their particular customer service instance doesn't pan out, they don't get to reasonably claim or pretend, “Aurora always fail…” when it comes to handling the customers' problems and pens sent back for repair.

I endeavour to be frank and truthful in what I write, show or otherwise present, when I relate my first-hand experiences that are not independently verifiable; and link to third-party content where I can, when I make a claim or refute a statement of fact in a thread. If there is something you can verify for yourself, I entreat you to do so, and judge for yourself what is right, correct, and valid. I may be wrong, and my position or say-so is no more authoritative and carries no more weight than anyone else's here.

Link to comment
Share on other sites
oblique Near Mint

oblique

Posted
  • Author
Posted
12 hours ago, langere said:

Good to know and refreshing!

 

Thanks for sharing -

 

Erick

 

You're welcome. I was very pleasantly surprised!

 

5 hours ago, Mr.Rene said:

Aurora in Torino ,Italy? or in other place or country?

The worst service is in the headquarter in Torino...All Italian penstore or distribuitor know that...

Regards.

 

This was the headquarters in Torino. 

 

4 hours ago, A Smug Dill said:

 

I'm really glad to hear it worked out so well for you! :D As @langere said, it's good to know and refreshing, and more data points shared means that others can better form a probabilistic view of what will happen, instead of just anticipating an invariably bad result should they pursue an official repair; and they don't get to say, if their particular customer service instance doesn't pan out, they don't get to reasonably claim or pretend, “Aurora always fail…” when it comes to handling the customers' problems and pens sent back for repair.

 

Indeed that's why I decided to post my experience which was so contrary to what public opinion seems to be.

Link to comment
Share on other sites
gerigo Vintage

gerigo

Posted
Posted

wow... I had sent my pen back through my preferred dealer in May/ June? and it's still enjoying it's trip in Italy.

Link to comment
Share on other sites
AoKiu Mint

AoKiu

Posted
Posted

I had to send several Optima pens back for repair. 2x barrel broken off from section (transparent demonstrator) and 3x nib section cracked. Each time FOC repair and pens came back like new. But it takes 3-4 months time ...

Ubi bene ibi patria.

Link to comment
Share on other sites
  • 2 weeks later...
Calabria Collectors Item

Calabria

Posted
Posted
On 10/5/2021 at 1:53 AM, AoKiu said:

I had to send several Optima pens back for repair. 2x barrel broken off from section (transparent demonstrator) and 3x nib section cracked. Each time FOC repair and pens came back like new. But it takes 3-4 months time ...

Same experience, the Optima Demo cracked and was repaired 2x - no complaints, just took long.

"If you can spend a perfectly useless afternoon in a perfectly useless manner, you have learned how to live."

– Lin Yu-T'ang

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Most Contributions

    1. amberleadavis
      amberleadavis
      43844
    2. PAKMAN
      PAKMAN
      33582
    3. Ghost Plane
      Ghost Plane
      28220
    4. inkstainedruth
      inkstainedruth
      26771
    5. jar
      jar
      26105

  • Upcoming Events

  • Blog Comments

    • Shanghai Knife Dude
      Links to web pages or articles about Chinese typesetting, signwriting, etc.

      By Shanghai Knife Dude · Posted

      I have the Sailor Naginata and some fancy blade nibs coming after 2022 by a number of new workshop from China.  With all my respect, IMHO, they are all (bleep) in doing chinese characters.  Go use a bush, or at least a bush pen. 
    • A Smug Dill
      Skeleton of a primer for a budding hobbyist

      By A Smug Dill · Posted

      It is the reason why I'm so keen on the idea of a personal library — of pens, nibs, inks, paper products, etc. — and spent so much money, as well as time and effort, to “build” it for myself (because I can't simply remember everything, especially as I'm getting older fast) and my wife, so that we can “know”; and, instead of just disposing of what displeased us, or even just not good enough to be “given the time of day” against competition from >500 other pens and >500 other inks for our at
    • adamselene
      Skeleton of a primer for a budding hobbyist

      By adamselene · Posted

      Agreed.  And I think it’s good to be aware of this early on and think about at the point of buying rather than rationalizing a purchase..
    • A Smug Dill
      Skeleton of a primer for a budding hobbyist

      By A Smug Dill · Posted

      Alas, one cannot know “good” without some idea of “bad” against which to contrast; and, as one of my former bosses (back when I was in my twenties) used to say, “on the scale of good to bad…”, it's a spectrum, not a dichotomy. Whereas subjectively acceptable (or tolerable) and unacceptable may well be a dichotomy to someone, and finding whether the threshold or cusp between them lies takes experiencing many degrees of less-than-ideal, especially if the decision is somehow influenced by factors o
    • adamselene
      Skeleton of a primer for a budding hobbyist

      By adamselene · Posted

      I got my first real fountain pen on my 60th birthday and many hundreds of pens later I’ve often thought of what I should’ve known in the beginning. I have many pens, the majority of which have some objectionable feature. If they are too delicate, or can’t be posted, or they are too precious to face losing , still they are users, but only in very limited environments..  I have a big disliking for pens that have the cap jump into the air and fly off. I object to Pens that dry out, or leave blobs o

  • Chatbox

    You don't have permission to chat.
    Load More

  • Files






×
×
  • Create New...