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Contacting TWSBI ?.



kavanagh

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Dear Colleagues,

 

I’ve tried to contact TWSBI by email ‘twsbiinc@gmail.com’ but the email keeps bouncing back as ‘not found’.

 

Does anyone know of an up to date email address / twitter address where they will respond ?.

 

Thanks

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A Smug Dill

Sorry, but how can anyone — outside of TWSBI staff — guarantee that the company will respond to your incoming contact attempt, no matter where or how you send it?

 

That said, have you tried all three email addresses posted on this page: https://www.twsbi.com/pages/contact?

 

No reason to limit yourself to its US office.

I endeavour to be frank and truthful in what I write, show or otherwise present, when I relate my first-hand experiences that are not independently verifiable; and link to third-party content where I can, when I make a claim or refute a statement of fact in a thread. If there is something you can verify for yourself, I entreat you to do so, and judge for yourself what is right, correct for valid. I may be wrong, and my position or say-so is no more authoritative and carries no more weight than anyone else's here.

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4 hours ago, A Smug Dill said:

Sorry, but how can anyone — outside of TWSBI staff — guarantee that the company will respond to your incoming contact attempt, no matter where or how you send it?


I’m not asking for a guaranteed response - just information.

 

I’ll try the information on your link.

Thanks.

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essayfaire

The address that responded to me in 2020 was, I believe, the same as that which you are using:

 

twsbiinc@gmail.com

 

It took them forever to get back to me, but that was in the initial lockdown stages of the pandemic.  Can't say that I was so impressed with the customer service - they charged me for a replacement cap when mine had cracked, which after the long delay I would have thought they would have just mailed as a goodwill gesture.  I have been very impressed with Pilot's customer service, in contrast, for how they handled a problem I had with a pen that was equivalently priced to the TWISBI.  

 

Good luck!

Festina lente

Optimism kills

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I used that email yesterday  (twsbiinc@gmail.com)  The next day I got a reply from Philip Wang using that email address. My email was about an order.

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essayfaire
6 hours ago, Misfit said:

The next day I got a reply from Philip Wang using that email address. My email was about an order.

Philip Wang was also the one who responded to my query.

Festina lente

Optimism kills

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