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Montblanc Safety Filler Repair Question


hdmitc13
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I just received a Montblanc 4F safety filler and it arrived with a loose turning knob and I am hoping that someone may be able to help me diagnose the problem. When turning the knob to extend the nib, it turns with little pressure and when trying to write with it there is no resistance and the nib is easily pushed back into the pen barrel. There also seems to be small gap between the turning knob and barrel. Below are links to photos and a video demonstrating this. Any help or direction will be greatly appreciated. Thank you!

 

Photo of gap: https://www.dropbox.com/s/nv7m7k79oxyv524/IMG_4313.jpeg?dl=0

 

Video of issue: https://www.dropbox.com/s/n815yj331frh1oh/IMG_4312.MOV?dl=0 

 

 

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