Colorverse Anti-Matter vs A Different Bottle of Anti-Matter : Crazy Difference!

[Matthew TWP]

11 minutes ago, Cynickers said:

Colorverse has not responded to an inquiry on their website, nor on a message on Instagram. I’m a little bit surprised at the lack of response. 

Wow. That is a little surprising. And they don't make it easy to contact them through their website, either. 

[mizgeorge]

That's rubbish customer service, and makes me think less of them. Not that my opinion was terribly high in the first place...

[Carguy]

For the prices they charge for their inks, they could at least give the courtesy of a response.

[SamChevre]

On the topic of monitor calibration: I have found that working through the lagom LCD test calibration makes a very significant difference, although I'm sure the true calibration tools are even more accurate.

[TSherbs]

On 9/28/2021 at 7:18 PM, Matthew TWP said:

Wow. That is a little surprising. And they don't make it easy to contact them through their website, either. 

Yeah, and now it is another week later...any news?

[Intensity]

This was most likely one of the following scenarios: a mislabeled bottle, a contaminated bottle, or something may have gone wrong with that batch/bottle either in the mixing process or in transport or storage.  None of the samples I’ve seen online of thus ink lean green/cyan.  It’s possible Colorverse will not respond, as sometimes replying to such a query means admitting possible fault.  Not saying it’s right, but I’ve had this happen with other brands too.  For example when I wrote to Diamine about their Eclipse ink, they never responded (there was no fault with Diamine, but they ignored my query about my ink color being not as expected, with photographs.)

[Cynickers]

It's been such a busy month, but, I have news!

 

So, the day I posted my last comment (Sept 28) Colorverse contacted me. They said that they were not able to provide an explanation as to why my bottle was so off, but they did offer to send me out a replacement.

 

That arrived from Korea last week.  

 

I made a video of the two swatches side by side.

 

Thank you everyone for your helpful input. I don't think it's worth thinking less of Colorverse for their delay in response. Chuseok was late last month and seems to be a big holiday in Korea. Plus, you know, worldwide health crisis.

 

I have a feeling that had I have gone through Luxury Brand's customer service I might have had a quicker response, and who really is the most appropriate to contact about that anyway? The distributor or the manufacturer? 

 

 

[Cynickers]

And as an interesting side note-

 

The new bottle they sent has a different color on the box than my original. The labels on the bottles look the same. But the boxes are different.

 

🤷‍♀️

[mizgeorge]

And I'm now on tenterhooks, but unable to see the video, which appears to be set as private?

[TSherbs]

1 hour ago, mizgeorge said:

And I'm now on tenterhooks, but unable to see the video, which appears to be set as private?

I can't see it either

[Cynickers]

12 hours ago, mizgeorge said:

And I'm now on tenterhooks, but unable to see the video, which appears to be set as private?

 

10 hours ago, TSherbs said:

I can't see it either

Sorry, I set it to go live this morning. I thought I could still share the link with you all despite it not being public yet.  It should be good now. 

[mizgeorge]

Ah. That's better. And so is the ink  I'm pleased it was resolved!

[PithyProlix]

I am glad it was resolved too.

 

And thanks for the video. *That color* - now that's what I'm talkin' 'bout!

[ENewton]

Oh!  What a lovely color.