Any experience with Dickblick.com?

[Triple7]

Hello,

I am new here, don’t know if this is the correct forum or not, please feel free to move it if necessary.

I was wondering if anyone has had any experience buying at dickblick.com? I saw they have an item I was interested in, but have read really mixed reviews online and was wondering of they are a good business. Most negative reviews are about customer service and shipping problems. I just want to know if it is worth the hassle for a hard to find item.

 

Thanks

Arthur

[rickap]

I have bought from them a few times and would not hesitate to buy from them again. One product I received was bad and they replaced it immediately, no questions asked. Dickblick.com is a great business in my opinion. I don’t work for them either.

 

Thanks,

  Rick

[Mysterious Mose]

I've bought over a thousand dollars of art supplies from them and am very pleased with them.  I highly recommend them.

[Triple7]

Thanks

[mizgeorge]

Another endorsement here. I've bought from them for years (despite being on the other side of the pond) and have always had exemplary service.

[Triple7]

Thank you for the input, I was hesitant, but your comments gave me confidence.

Regards,

Arthur

[BaronWulfraed]

The worst experience I had with Blick was when I ordered a somewhat large Derwent sketch/drawing set.

 

Whoever pulled the item from the shelves didn't bother to read that the thin cardboard box held TWO tins, not one.

 

I contacted Blick to inform them 1) their stock is probably running lower than expected if the pickers were routinely sending out two-packs, 2) I wasn't going to absorb the cost of return shipping ($10 on a $20 set?)

 

They told me to just keep the second set, and thanked me for advising them of the stock condition. {I later donated that second set to the charity auction at a furry convention -- I think it sold for more than the Blick list price}

 

Don't know about now, but in the past Blick was a major supplier of school arts&crafts supplies (poster paint, construction paper, etc.)

[Paul-in-SF]

We have a couple of stores here in SF, so I have shopped there as well as ordering stuff online. The in-person staff have been friendly and helpful. I never had a problem with the online orders so I haven't had a chance to test their customer service on that front. I would certainly use them again, if they carried something I was looking for. 

[inkstainedruth]

I mostly don't use their website. I have gone in their Pittsburgh store a few times (it's in the next block from a stationery/bookstore/novelty shop I like).

Ruth Morrisson aka inkstainedruth