Jump to content

Franklin Christophe Customer service wonderful

Green Ink

By Green Ink
in USA - North America

 Share

Recommended Posts

Green Ink Extremely Rare

Green Ink

Posted
Posted

I recently sent a Franklin Christophe pen to a nibmeister because the ink didn't make it's way down to the nib/feed. He worked with it and then sent it on to Franklin Christophe. Even though I'd had the pen since 2016. (It had only written with the ink that was in the nib even then.) 

 

Long story short, I ended up upgrading to another model and keeping my nib/feed. Their communication was great every step of the way. They were generous with their help - to make sure the ink was advancing to the nib, several people wrote with the pen extensively. 

 

When a company treats their customers this great, I think everyone should know about it.

 

Now, which Franklin Christophe pen shall I get next?!!! Seriously, what are your favorites?

Link to comment
Share on other sites
  • Replies 10
  • Created
  • Last Reply

Top Posters In This Topic

  • stevekolt

    1

  • Green Ink

    1

  • gcliburn

    1

  • lionelc

    1

Popular Days

Top Posters In This Topic

Popular Days

twin63 Mint

twin63

Posted
Posted

I’ve never had to contact their customer service, but I’ve read nothing but good things about them. 
 

The Model 31 Omnis is my favorite (I have 3), but I also have a Model 19, 45XLV and a p20. All great pens that I really enjoy using. 

Link to comment
Share on other sites
sgphototn Extremely Rare

sgphototn

Posted
Posted
3 hours ago, Green Ink said:

I recently sent a Franklin Christophe pen to a nibmeister because the ink didn't make it's way down to the nib/feed. He worked with it and then sent it on to Franklin Christophe. Even though I'd had the pen since 2016. (It had only written with the ink that was in the nib even then.) 

 

Long story short, I ended up upgrading to another model and keeping my nib/feed. Their communication was great every step of the way. They were generous with their help - to make sure the ink was advancing to the nib, several people wrote with the pen extensively. 

 

When a company treats their customers this great, I think everyone should know about it.

 

Now, which Franklin Christophe pen shall I get next?!!! Seriously, what are your favorites?

I don't have an FC pen, but I do have their 1.9 music nib unit for JoWo threads. It's wonderful, never fails in ink flow, and the FC service was great.

 

If FC had a pen I wanted, I wouldn't hesitate to buy it with confidence.

'We live in times where smart people must be silenced so stupid people won't be offended."

 

Clip from Ricky Gervais' new Netflix Special

 

 

Link to comment
Share on other sites
silverlifter Vintage

silverlifter

Posted
Posted

Agree about their customer service. My favourite is the 02 with a Fine SIG by Audrey Matteson. Marvellous pen and a spectacular nib.

Vintage. Cursive italic. Iron gall.

Link to comment
Share on other sites
mizgeorge Antique

mizgeorge

Posted
Posted

I'm pretty new to FC pens, but of those (three) I have, the 45L is outstanding in terms of sheer usability.

 

I wouldn't hesitate to buy from them again. 

Link to comment
Share on other sites
tijntje NOS (New Old Stock)

tijntje

Posted
Posted

I have 4, all precious to me. The 31 is my favorite for comfort. The Pocket 66 is ideal for on the go in a pen loop. The 20 has no step from body to section and a very clever slip cap. The 02 is the king of posting, because the body tapers down, the cap adds almost zero length to the pen when posted. All the nibs that came with them were perfect. 

Link to comment
Share on other sites
rosa_m Mint

rosa_m

Posted
Posted
On 4/24/2021 at 8:44 AM, Green Ink said:

Now, which Franklin Christophe pen shall I get next?!!! Seriously, what are your favorites?

 

Green Ink , Which FC's do you currently own ?

Link to comment
Share on other sites
jchch1950 Antique

jchch1950

Posted
Posted
On 4/25/2021 at 1:44 AM, Green Ink said:

I recently sent a Franklin Christophe pen to a nibmeister because the ink didn't make it's way down to the nib/feed. He worked with it and then sent it on to Franklin Christophe. Even though I'd had the pen since 2016. (It had only written with the ink that was in the nib even then.) 

 

Long story short, I ended up upgrading to another model and keeping my nib/feed. Their communication was great every step of the way. They were generous with their help - to make sure the ink was advancing to the nib, several people wrote with the pen extensively. 

 

When a company treats their customers this great, I think everyone should know about it.

 

Now, which Franklin Christophe pen shall I get next?!!! Seriously, what are your favorites?

Information to keep in mind for the next pen purchase.

Link to comment
Share on other sites
lionelc Extremely Rare

lionelc

Posted
Posted

?would you go for a model 20?  i have one in tiger red and a medium Nagahara CI - it's the best stainless steel nib i own.  the design is not for everyone though with a recessed nib - means a little extra cleaning after a fill

Link to comment
Share on other sites
gcliburn NOS (New Old Stock)

gcliburn

Posted
Posted

I'm very happy with my FC models 40 (black and Diamondcast green with stock F nib), 45 (Gold Rising SE with Nagahara M stub), and 66p (Grizzly SE, ditto on the stub nib)—they're beautiful, and write beautifully! And yes, FC customer service is responsive and helpful. They're doing good work!

Link to comment
Share on other sites
  • 3 months later...
stevekolt Rare

stevekolt

Posted
Posted

Their customer service is second to none, very quick, responsive, and friendly to boot! I have three of their pens, models 02 in Gold Rising with a 14K fine stub, and a model 20 in Classic Black with a 18K medium stub. Both of these were done by Mike Masuyama. My newest is a 65 in Galaxy Blue with a HPS medium stub by Yukio Nagahara. All three of these are fantastic writers, and definitely keepers!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Most Contributions

    1. amberleadavis
      amberleadavis
      43844
    2. PAKMAN
      PAKMAN
      33558
    3. Ghost Plane
      Ghost Plane
      28220
    4. inkstainedruth
      inkstainedruth
      26730
    5. jar
      jar
      26101

  • Upcoming Events

  • Blog Comments

    • Shanghai Knife Dude
      Links to web pages or articles about Chinese typesetting, signwriting, etc.

      By Shanghai Knife Dude · Posted

      I have the Sailor Naginata and some fancy blade nibs coming after 2022 by a number of new workshop from China.  With all my respect, IMHO, they are all (bleep) in doing chinese characters.  Go use a bush, or at least a bush pen. 
    • A Smug Dill
      Skeleton of a primer for a budding hobbyist

      By A Smug Dill · Posted

      It is the reason why I'm so keen on the idea of a personal library — of pens, nibs, inks, paper products, etc. — and spent so much money, as well as time and effort, to “build” it for myself (because I can't simply remember everything, especially as I'm getting older fast) and my wife, so that we can “know”; and, instead of just disposing of what displeased us, or even just not good enough to be “given the time of day” against competition from >500 other pens and >500 other inks for our at
    • adamselene
      Skeleton of a primer for a budding hobbyist

      By adamselene · Posted

      Agreed.  And I think it’s good to be aware of this early on and think about at the point of buying rather than rationalizing a purchase..
    • A Smug Dill
      Skeleton of a primer for a budding hobbyist

      By A Smug Dill · Posted

      Alas, one cannot know “good” without some idea of “bad” against which to contrast; and, as one of my former bosses (back when I was in my twenties) used to say, “on the scale of good to bad…”, it's a spectrum, not a dichotomy. Whereas subjectively acceptable (or tolerable) and unacceptable may well be a dichotomy to someone, and finding whether the threshold or cusp between them lies takes experiencing many degrees of less-than-ideal, especially if the decision is somehow influenced by factors o
    • adamselene
      Skeleton of a primer for a budding hobbyist

      By adamselene · Posted

      I got my first real fountain pen on my 60th birthday and many hundreds of pens later I’ve often thought of what I should’ve known in the beginning. I have many pens, the majority of which have some objectionable feature. If they are too delicate, or can’t be posted, or they are too precious to face losing , still they are users, but only in very limited environments..  I have a big disliking for pens that have the cap jump into the air and fly off. I object to Pens that dry out, or leave blobs o

  • Chatbox

    You don't have permission to chat.
    Load More

  • Files






×
×
  • Create New...