Brand new Montblanc 146 won't fill, almost at all

[carola]

10 hours ago, candyfly said:

Wow you are the master mind here! She actually DID ask me if I wanted to look around and shop for their leather products.

🤣🤣🤣 Love it!

[maclink]

6 hours ago, jchch1950 said:

You have to wait for the pen to come back from the repair shop,maybe it will be working ok .  If not send a message to Mont Blanc In Hamburg explaining the problem . Maybe they will help you.

I'd still write the Montblanc central and share the experience with them.  They need to know.  It's terrible considering that one of the reasons for their pricing is the service.

[two2tone]

How did you pay for the pen? If you paid by credit card call the card company and ask them to refund the payment.

[ralfstc]

I'd be unhappy if it were a Lamy Safari. As Maclink says, MB pricing is predicated on their reliability and service, and this is just not on. I'd be tempted to get a refund and buy the pen elsewhere. For what it's worth, 146s are great pens and lovely to have in the stable: nice nibs, reliable filling, last for a l-o-n-g time . . . 

 

Stick in there! 💪

[carola]

18 minutes ago, ralfstc said:

I'd be unhappy if it were a Lamy Safari. As Maclink says, MB pricing is predicated on their reliability and service, and this is just not on. I'd be tempted to get a refund and buy the pen elsewhere. For what it's worth, 146s are great pens and lovely to have in the stable: nice nibs, reliable filling, last for a l-o-n-g time . . . 

 

Stick in there! 💪

You wouldn´t be unhappy if it was a Lamy Safari, because you would simply contact Lamy, tell them it doesn´t work and they would go "We´re sorry, please send us the pen, we´ll fix it and it will cost you nothing at all."

[ralfstc]

6 minutes ago, carola said:

You wouldn´t be unhappy if it was a Lamy Safari, because you would simply contact Lamy, tell them it doesn´t work and they would go "We´re sorry, please send us the pen, we´ll fix it and it will cost you nothing at all."

 

Ha! So true!

 

ps. Thanks for introducing me to Schandmaul . . . .

[carola]

1 minute ago, ralfstc said:

 

Ha! So true!

 

ps. Thanks for introducing me to Schandmaul . . . .

De nada. Those guys are really fun. Saw them several times live in concert.

[candyfly]

For anyone who wants an update, here it is:

Long story short, Montblanc's experts think the pen works fine and made me take the flawed pen back. I contacted the manager, he too believed the pen was working fine and the problem is on the user, he then asked me to try again in store.

Went to the store, the lady there said she would "demonstrate" how it works, they think it is my problem that it wouldn't fill. So I said fine, do your thing.

And it did not fill, nothing came out. I told her look, it doesn't work, no matter who the user is.

She freaked out, didn't say a thing and tried another 3-5 times, doing some weird magic trick style stuff, she twisted and turned the knob, turning the pen upside down and upright again, all sorts of weird things you wouldn't have to do when filling a pen.

She tried for a while, then it started to fill. She told me you can try filling it now. I asked, how can you consider this pen normal if you have to try so many times, using weird tricks, just to get it to fill?

She didn't answer my question, and asked me to test the pen now that she've "warmed the pen up".

I tried talking some sense into her, but it seems like she doesn't care or maybe she wasn't in a position she could get me a refund, I don't know.

At this point I'm really sick and tired of the situation, and just gave up on arguing with this company. I took the flawed pen home, it writes fine, but I find it very hard to love this pen after this experience.

[maclink]

I’m really sorry to hear this. You should be able to get a refund by getting in touch with Montblanc in Germany and give them your story. It’s an expensive item and it should work. You’ve done more than is expected of you. 

 

I strongly feel you should be satisfied with the outcome, ie, either a fixed pen, an exchange, or a refund. It’s one thing to fill the pen. What happens when you need to flush it out? 😳

[Dione]

2 hours ago, candyfly said:

For anyone who wants an update, here it is:

Long story short, Montblanc's experts think the pen works fine and made me take the flawed pen back. I contacted the manager, he too believed the pen was working fine and the problem is on the user, he then asked me to try again in store.

Went to the store, the lady there said she would "demonstrate" how it works, they think it is my problem that it wouldn't fill. So I said fine, do your thing.

And it did not fill, nothing came out. I told her look, it doesn't work, no matter who the user is.

She freaked out, didn't say a thing and tried another 3-5 times, doing some weird magic trick style stuff, she twisted and turned the knob, turning the pen upside down and upright again, all sorts of weird things you wouldn't have to do when filling a pen.

She tried for a while, then it started to fill. She told me you can try filling it now. I asked, how can you consider this pen normal if you have to try so many times, using weird tricks, just to get it to fill?

She didn't answer my question, and asked me to test the pen now that she've "warmed the pen up".

I tried talking some sense into her, but it seems like she doesn't care or maybe she wasn't in a position she could get me a refund, I don't know.

At this point I'm really sick and tired of the situation, and just gave up on arguing with this company. I took the flawed pen home, it writes fine, but I find it very hard to love this pen after this experience.

This is terrible and if it were me I wouldn't accept it. How that person in that store can give you this awful service is beyond belief.

What I would do is to write to the CEO of Montblanc and give him all of this information about the faulty pen.

Someone will reply on his behalf and hopefully you will get the service you deserve.

If you can't find/work out his email address please contact me by PM.

[mke]

> that’s bad customer service

> she didn't want to be responsible for the broken pen

 

It is very probable that the people at the front are not allowed to research a problem with a pen. IMO, she has to send it to their repair department for checking.

 

You should have bought a second-hand pen from a reliable seller. MB pens are usually good quality if properly treated. My 149s from the 1980s are now 30+ years. Nothing to complain. (Knock on wood)

 

[carola]

Customer service at its best... 🙄

[bemon]

Do the same thing you have to do with every Montblanc pen you'll ever buy. Return it for one that works. 

[gyasko]

8 hours ago, mke said:

> that’s bad customer service

> she didn't want to be responsible for the broken pen

 

It is very probable that the people at the front are not allowed to research a problem with a pen. IMO, she has to send it to their repair department for checking.

 

You should have bought a second-hand pen from a reliable seller. MB pens are usually good quality if properly treated. My 149s from the 1980s are now 30+ years. Nothing to complain. (Knock on wood)

 

 

 

“You shudda...”

 

Translation: the customer is always wrong.

 

You sell a pen that  doesn’t work.  You replace it with one that does.  YOU send it in to MB Central for inspection/replacement. 

[HogwldFLTR]

18 hours ago, gyasko said:

 

 

“You shudda...”

 

Translation: the customer is always wrong.

 

You sell a pen that  doesn’t work.  You replace it with one that does.  YOU send it in to MB Central for inspection/replacement. 

The only approach according the MB website is to bring the pen to an MB Boutique for repair. This can be tough during the pandemic. I've emailed the local one and have never heard a reply. So far customer service seems non-existant.

 

-Lee

[maclink]

2 hours ago, HogwldFLTR said:

The only approach according the MB website is to bring the pen to an MB Boutique for repair. This can be tough during the pandemic. I've emailed the local one and have never heard a reply. So far customer service seems non-existant.

 

-Lee

I wouldn’t expect the usual route to provide a solution. Any further efforts at solving this would amount to a complaint about the service provided at the boutique.  This means that you will have to go through channels that will likely not be easily found on a website.  This may mean a phone call and/or letter to someone in charge at Montblanc central (someone mentioned the CEO). These boutiques have an obligation as authorised dealers for Montblanc.  Montblanc takes customer service very seriously.  You, as a customer have a right to escalate the matter until solved.