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Cross Warranty Question



Talisheek

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I have a Cross Bailey that I carry at work.  The finish has stared to peel off.  I am not sure what caused it.  Is this something that they would usually cover under warranty?

 

 

Thanks,

 

Jim

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  • Talisheek

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Peeling finish sounds like a defect in the material or process rather than the result of normal wear.  I think they would cover it under warranty.  I find they are usually very good with  taking care of their customers.  You can always call their repair center in Rhode Island.

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 Send them an email explaining the issue.

 

 In my experience, the folks at Cross just replace the item, but as always, YMMV.

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  • 2 weeks later...

There's a form you fill out online and they charge you a "handling" fee.  But, yes, they'll send you a new pen once you pay the fee and send the old one in.

It's not what you look at, but what you see when you look.

Henry David Thoreau

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jchch1950
On 1/8/2021 at 9:32 PM, JonDoh said:

There's a form you fill out online and they charge you a "handling" fee.  But, yes, they'll send you a new pen once you pay the fee and send the old one in.

A new pen in exchange for a faulty pen and a handling fee is a vey good service. There are other brands that don't want to take in a pen for paying service saying that it was bought from a store outside the geographic area of their sales franchise.😒

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  • 2 weeks later...

I had a Cross pen serviced once. It was painless. Go for it!

 

I have been trying to get a Lamy serviced for over a year and I cannot even verify where to send it. Lamy New York told me who to contact but it was invalid contact information. My next pen will not be a Lamy, been thinking about buying another cross 🙂

 

 

 

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Talisheek

I sent it in last week.   I guess it is wait and see now.

 

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  • 4 weeks later...

My father gave me his black Century pen and pencil set many years ago. I don’t know how I did it, but the pencil wouldn’t advance the lead any more. I downloaded and filled out the form and checked the box that said the item had sentimental value to me and sent in the form along with the required payment. A few weeks later I got the pencil back , unrepairable, along with a brand new one. This was a few years ago and the Canadian service center but great service and I would deal with them again.

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