Cross Warranty Question

[Talisheek]

I have a Cross Bailey that I carry at work.  The finish has stared to peel off.  I am not sure what caused it.  Is this something that they would usually cover under warranty?

 

 

Thanks,

 

Jim

[max dog]

Peeling finish sounds like a defect in the material or process rather than the result of normal wear.  I think they would cover it under warranty.  I find they are usually very good with  taking care of their customers.  You can always call their repair center in Rhode Island.

[AL01]

 

 Send them an email explaining the issue.

 

 In my experience, the folks at Cross just replace the item, but as always, YMMV.

[JonDoh]

There's a form you fill out online and they charge you a "handling" fee.  But, yes, they'll send you a new pen once you pay the fee and send the old one in.

[jchch1950]

On 1/8/2021 at 9:32 PM, JonDoh said:

There's a form you fill out online and they charge you a "handling" fee.  But, yes, they'll send you a new pen once you pay the fee and send the old one in.

A new pen in exchange for a faulty pen and a handling fee is a vey good service. There are other brands that don't want to take in a pen for paying service saying that it was bought from a store outside the geographic area of their sales franchise.😒

[pitonyak]

I had a Cross pen serviced once. It was painless. Go for it!

 

I have been trying to get a Lamy serviced for over a year and I cannot even verify where to send it. Lamy New York told me who to contact but it was invalid contact information. My next pen will not be a Lamy, been thinking about buying another cross 🙂

 

 

 

[Talisheek]

I sent it in last week.   I guess it is wait and see now.

 

[Gord K.]

My father gave me his black Century pen and pencil set many years ago. I don’t know how I did it, but the pencil wouldn’t advance the lead any more. I downloaded and filled out the form and checked the box that said the item had sentimental value to me and sent in the form along with the required payment. A few weeks later I got the pencil back , unrepairable, along with a brand new one. This was a few years ago and the Canadian service center but great service and I would deal with them again.

[Talisheek]

I received a package from Cross today with a note saying they either repaired or replaced my pen.  I suspect it is a replacement, but I am not sure.   It looks like it did when brand new.   I am very happy.