Jump to content
Classifieds is broken, please do not submit any new ads ×

Lamy / Good Customer Service


stephanos
 Share

Recommended Posts

Credit where credit is due.

 

I have had my Lamy Dialog 3 for several years. I like the pen, though its size means that I don't use it all that often. The last time I had used it was a couple of years ago, after which I cleaned it, let it dry and put it back into my pen-case. At that time it worked well and wrote beautifully.

When I tried to ink it up a month or so ago, the mechanism wouldn't work at all - it had essentially frozen and I could't rotate the barrel to extend the nib. It was very strange.

 

So I packed it up and sent it to Lamy (I presently live in Germany), asking them to have a look at it and let me know how much it would cost to fix. Just over two weeks after posting it, I received a package with my pen in it, which they had fixed and returned to me at no cost.

 

I have heard that the Dialog now uses a new internal mechanism, so it's possible that there had been a known issue with the old mechanism. Whatever: I now have a fully functional pen again and am very happy. It's really good to see that Lamy stands behind its products.

 

It's good to be able to share a positive experience.

Link to comment
Share on other sites

  • Replies 4
  • Created
  • Last Reply

Top Posters In This Topic

  • da vinci

    1

  • stephanos

    1

  • bemon

    1

  • WLSpec

    1

Popular Days

Top Posters In This Topic

I agree it is good to share positivity and Lamy have just done something very similar for me :)

 

Well done Lamy for great service :thumbup:

Link to comment
Share on other sites

Their customer service in Canada is top notch too. Always responsive, always positive and always helpful.

 

I started my daughter on fountain pens this year, and decided on a Lamy ABC and a couple Safaries because of the positive experiences I’ve had with Lamy Products and service over the years.

Edited by bemon
Link to comment
Share on other sites

Thank you for posting, and always good to hear of good customer service in 2020.

"Respect science, respect nature, respect all people (s),"

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share



  • Most Contributions

    1. amberleadavis
      amberleadavis
      37779
    2. PAKMAN
      PAKMAN
      30876
    3. Ghost Plane
      Ghost Plane
      28220
    4. jar
      jar
      26101
    5. wimg
      wimg
      25572
  • Upcoming Events

  • Blog Comments

    • Matthew TWP
      @Ruaidhri This was an absolutely wonderful bit of writing, and I hope that you're able to maintain the style once all of the medications are out of your system.  Take care and recover quickly!
    • Dr.X
      Very punny daniel
    • danielfalgerho
      These comments make me sad as I sympathise with Ruaidhri, having great difficulties in being taken seriously. Or being taken at all (no off-colors jokes, please!) In spite of overwhelming odds,  Ruaidhri -now I know how to spell it- made a courageous decision and stuck to it. I was diagnosed with a similar growth in a place I will not reveal. Oh, well, if you insist it was Mount Sinai Hospital. But I firmly intend to walk in Ruaidhri's footsteps, if he will let me, on my next visit to Dublin.
    • ParramattaPaul
      Reminds me of the day my associates and I developed a cure for all mankind's ills and mistakenly wrote it down with invisible ink.
    • AnneD
      Was that the end of the Laboratory? Somehow the exactitude created a fully destructive device, as always!
  • Chatbox

    You don't have permission to chat.
    Load More
  • Expiring Soon

    • By benbot517
      51 years and 10 months
    • By benbot517
      51 years and 10 months
    • By benbot517
      51 years and 10 months
    • By Okami
      51 years and 10 months
    • By Okami
      51 years and 10 months
  • Random Adverts

    • By stanv
      51 years and 10 months
    • By jiamu166
      51 years and 10 months
    • By bhbarto
      51 years and 10 months
    • By jhsd1124013561
      51 years and 10 months
    • By Dutchpen
      51 years and 10 months
  • Files

  • Today's Birthdays

    1. aspettando
      aspettando
      (44 years old)
    2. Ayaz Ali Laghari
      Ayaz Ali Laghari
      (41 years old)
    3. backwards lefty
      backwards lefty
    4. beagle81080
      beagle81080
      (49 years old)
    5. cancoi
      cancoi





×
×
  • Create New...