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Repair Response Letter & Receipt



RayCornett

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I have a similar looking document from the Canadian service centre. My suggestion:

Double check the price for flat rate level 2 service.

Contact the people in Fort Worth.

Edited by meiers
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It look like a letter you would get. I am surprised it is a service level 2 just to replace resin parts and not the clip. Price seems right for level 2.

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It look like a letter you would get. I am surprised it is a service level 2 just to replace resin parts and not the clip. Price seems right for level 2.

He said it was having piston problems.

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I would have still thought level 1 would be sufficient, but MB may well have changed the standards for each level.

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I would have still thought level 1 would be sufficient, but MB may well have changed the standards for each level.

Possibly. This was just back in June. So it could be a recent change.

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I recently paid £77 (roughly $99) for similar work on a 149 and it came under Level 1, and they also straightened out the nib for me. That was dealing with Hamburg directly..... but the price still seems very reasonable for what you get,

When you get it back it should come with a large sheet/envelope with tick boxes showing exactly what they have one and replaced. As Zaddick says, maybe they've changed what is included under L1.

 

Did they not provide you with a quote and ask you to confirm that they may carry out the work? That has always been my experience.

 

Edited as I'm not sure what I'm looking at.

 

I may be confusing myself ... Just seen your post and seen the date, had they returned the pen and is this what came with it, or were they asking for payment ... which would assume you'd already given them the go-ahead?.

Edited by chunya
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I recently paid £77 (roughly $99) for similar work on a 149, and they also straightened out the nib for me. That was dealing with Hamburg directly..... but the price still seems very reasonable for what you get, When you get it back it should come with a large sheet/envelope with tick boxes showing exactly what they have one ad replaced.

Did they not provide you with a quote and ask you to confirm that they may carry out the work? That has always been my experience.

The pen is not yet mine. It is part of a possible trade. The owner is the one who had it serviced.It seems the second paper shown mentioned what was done. I suspect the piston problem was caused by something other than the piston unit itself.

Edited by RayCornett
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Aha, now it's clearer.

 

As they provided a new cone then the piston helix was probably damaged/snapped. When changing the helix they also change the cone that its attached to (if you've ever tried to remove the helix from the cone then you'll know why they provide a new cone/helix unit).

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It looks similar to my quote when I sent in my leaking 149 for repair. They were able to do it under a level 1, so they only charged me ~$70 for that service instead.

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