Jump to content

Repair Response Letter & Receipt


RayCornett

Recommended Posts

  • Replies 11
  • Created
  • Last Reply

Top Posters In This Topic

  • RayCornett

    5

  • meiers

    2

  • chunya

    2

  • zaddick

    2

Popular Days

Top Posters In This Topic

Posted Images

I have a similar looking document from the Canadian service centre. My suggestion:

Double check the price for flat rate level 2 service.

Contact the people in Fort Worth.

Edited by meiers
Link to comment
Share on other sites

It look like a letter you would get. I am surprised it is a service level 2 just to replace resin parts and not the clip. Price seems right for level 2.

If you want less blah, blah, blah and more pictures, follow me on Instagram!

Link to comment
Share on other sites

It look like a letter you would get. I am surprised it is a service level 2 just to replace resin parts and not the clip. Price seems right for level 2.

He said it was having piston problems.

Link to comment
Share on other sites

I would have still thought level 1 would be sufficient, but MB may well have changed the standards for each level.

If you want less blah, blah, blah and more pictures, follow me on Instagram!

Link to comment
Share on other sites

I would have still thought level 1 would be sufficient, but MB may well have changed the standards for each level.

Possibly. This was just back in June. So it could be a recent change.

Link to comment
Share on other sites

I recently paid £77 (roughly $99) for similar work on a 149 and it came under Level 1, and they also straightened out the nib for me. That was dealing with Hamburg directly..... but the price still seems very reasonable for what you get,

When you get it back it should come with a large sheet/envelope with tick boxes showing exactly what they have one and replaced. As Zaddick says, maybe they've changed what is included under L1.

 

Did they not provide you with a quote and ask you to confirm that they may carry out the work? That has always been my experience.

 

Edited as I'm not sure what I'm looking at.

 

I may be confusing myself ... Just seen your post and seen the date, had they returned the pen and is this what came with it, or were they asking for payment ... which would assume you'd already given them the go-ahead?.

Edited by chunya
Link to comment
Share on other sites

I recently paid £77 (roughly $99) for similar work on a 149, and they also straightened out the nib for me. That was dealing with Hamburg directly..... but the price still seems very reasonable for what you get, When you get it back it should come with a large sheet/envelope with tick boxes showing exactly what they have one ad replaced.

Did they not provide you with a quote and ask you to confirm that they may carry out the work? That has always been my experience.

The pen is not yet mine. It is part of a possible trade. The owner is the one who had it serviced.It seems the second paper shown mentioned what was done. I suspect the piston problem was caused by something other than the piston unit itself.

Edited by RayCornett
Link to comment
Share on other sites

Aha, now it's clearer.

 

As they provided a new cone then the piston helix was probably damaged/snapped. When changing the helix they also change the cone that its attached to (if you've ever tried to remove the helix from the cone then you'll know why they provide a new cone/helix unit).

Link to comment
Share on other sites

It looks similar to my quote when I sent in my leaking 149 for repair. They were able to do it under a level 1, so they only charged me ~$70 for that service instead.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

Announcements


  • Most Contributions

  • Upcoming Events

  • Blog Comments

    • Shanghai Knife Dude
      I have the Sailor Naginata and some fancy blade nibs coming after 2022 by a number of new workshop from China.  With all my respect, IMHO, they are all (bleep) in doing chinese characters.  Go use a bush, or at least a bush pen. 
    • A Smug Dill
      It is the reason why I'm so keen on the idea of a personal library — of pens, nibs, inks, paper products, etc. — and spent so much money, as well as time and effort, to “build” it for myself (because I can't simply remember everything, especially as I'm getting older fast) and my wife, so that we can “know”; and, instead of just disposing of what displeased us, or even just not good enough to be “given the time of day” against competition from >500 other pens and >500 other inks for our at
    • adamselene
      Agreed.  And I think it’s good to be aware of this early on and think about at the point of buying rather than rationalizing a purchase..
    • A Smug Dill
      Alas, one cannot know “good” without some idea of “bad” against which to contrast; and, as one of my former bosses (back when I was in my twenties) used to say, “on the scale of good to bad…”, it's a spectrum, not a dichotomy. Whereas subjectively acceptable (or tolerable) and unacceptable may well be a dichotomy to someone, and finding whether the threshold or cusp between them lies takes experiencing many degrees of less-than-ideal, especially if the decision is somehow influenced by factors o
    • adamselene
      I got my first real fountain pen on my 60th birthday and many hundreds of pens later I’ve often thought of what I should’ve known in the beginning. I have many pens, the majority of which have some objectionable feature. If they are too delicate, or can’t be posted, or they are too precious to face losing , still they are users, but only in very limited environments..  I have a big disliking for pens that have the cap jump into the air and fly off. I object to Pens that dry out, or leave blobs o
  • Chatbox

    You don't have permission to chat.
    Load More
  • Files






×
×
  • Create New...