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Martemodena Auctions - Questionable Business Practices



pchand2

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  • 4 months later...
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Their customer service is really bad, they send me a wrong pen, so I ask for a refund. After I returned the pen, the refund never came.


(Already more then 3 months)



Moreover, they arrange some auctions in which there are lots of pens they don't have access to. I still waiting for some orders from them and it has been more than 7 months.



So I want to remind every Fp collector, this is a really bad store and they will use every excuse to refuse to refund, absolutely a fraud.

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Discombobulate

I won a pen in one of their auctions - got it for little more than the opening bid, but postage to Australia was 40 euros - so roughly 4 x the cost of the pen itself.

 

All of this was clearly stated in the listing, so Im not complaining too much. High postage prices is the Australian Tax that often affects hobbies like this :)

 

Of interest the pen came from The Netherlands, rather than Italy - so perhaps comments about securing stock are correct - they are more a broker for sellers.

 

I did wonder how they had access to so many MB Agatha Christie pens

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I honestly find it hard to believe they have survived...and are still conducting any business.

 

They have ripped off so many buyers...

 

They were removed from Ebay, and then Paypal.

 

There are so many disastrous stories that we know about...

 

I guess they survive by continuing to rip people off...

 

It is so risky to do business with them.....for me the risk far outweighed(s) and potential benefit.

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I've never bought anything from them, I once asked questions about a pen on sale (several years ago when they were starting to take over the Delta stock) and received a rude and dismissive answer. Did not buy then nor ever checked their offers again. Besides disliking the aesthetic changes they made to the Delta line of pens, a lot of other bad stories regarding how they do business kept me well away.

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inkstainedruth

This is a fascinating thread for two reasons:

1. I had seen some of their eBay. listings in the past (about the time this thread was started, as it happens) and always thought the pens seemed overpriced.

2. I posted an experience about a seller recently that I'd had some problems with (the seller eventually canceled my order because of getting tired of me going "So, where's the pen I [pre]ordered... and my post got removed for "naming and shaming" by the moderators....

Ruth Morrisson aka inkstainedruth

"It's very nice, but frankly, when I signed that list for a P-51, what I had in mind was a fountain pen."

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I never liked the Martemodena versions of the Delta pens. Shady business practices and bad customer service don’t deserve anyone’s business.

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  • 2 weeks later...

I honestly find it hard to believe they have survived...and are still conducting any business.

 

They have ripped off so many buyers...

 

They were removed from Ebay, and then Paypal.

 

There are so many disastrous stories that we know about...

 

I guess they survive by continuing to rip people off...

 

It is so risky to do business with them.....for me the risk far outweighed(s) and potential benefit.

Is there any chance to sue them, I have more than 4500 Euro orders and still no feedback from them

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  • 2 weeks later...

I have a similar bad experience with MARTEMODENA. I won an auction of MONTBLANC fountain pen HEMINGWAY Writers limited edition 1992, it was on early April of this year (2020). Full sum of money (around 2500 Euro) wired, then all kinds of excuses, blaming the Covid-19 and etc.. to this day, I'm still not getting my pen.

 

I did have several previous purchase experiences with them, few hundred Euro each time, which were OK, but not this one.

 

The MARTEMODENA is a scam, I'm in the US, really want to sue them but don't know how, and since I wired the money instead of eBay or Credit card, cannot even file for refund.

 

any advice?? We need to stop this company from cheating around like this.

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  • 5 months later...
balckredcat69

I have just found this topic. I would like to add that over the years I bought a lot of things from them, first on ebay, later on their website. Most [if not all] were aquired at auction, at a much lower price than the RRP. 

At first, they were quite prompt and delivered promptly and quickly, they even combined shipping so the shipping costs were substantially reduced.

Later, they refused to combine shipping and sent each item individually packed, which was at times a great waste and which incumbed considerbaly higher costs. They stopped using FedEx, a reliable and fast service and started using postal services, which would deliver slowly.

During 2019 several items were either lost or simply not shipped, but they didn't provide any clear answer; sometimes, items arrived very late and not in the way they had been orderd - e.g. I bought several crocodile belts that were delivered with great delay and the sizes were not always correct, about half were too small and the colours were different.

A few pens never came, the last being a Montblanc 149, with 2 belts, bought in June 2020, that are listed as shipped, but they never came to the post, despite having tracking numbers. My consecutive messages had no response. I counted them as loses, compensated maybe by the whole bunch bought over the time, but I doubt any busuness can be done with them anymore.

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