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Lamy Customer Service Does It Again



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My Lamy 2K (Makrolon) suffered a weird injury: as I was screwing the barrel onto the section, the threaded part of the barrel broke off in the section. Doh!

 

Based on the Lamy USA warranty, I packed up the pen to Texas with a note of explanation. I was concerned that they would consider this pen "abused" in a way that would void the warranty.

 

Fortunately, and to the continuing credit of the company, they did not. They replaced the broken pieces — the barrel and the grip section — and retained the (undamaged) nib, feed, cap, and fill mechanism.

 

Brilliant! I received the pen today, just 2 weeks after shipping it off (the website says to expect 3-4 weeks).

 

Thanks, Lamy! Another satisfied customer.

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That's fantastic news! All too often, companies don't stand behind their products, and it's great to read that you got such fantastic results on a classic pen.

 

Buzz

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Great news. Glad to see that Lamy still tops in warranty work. So many Companies today look for an excuse rather than stand by their product.

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I'm glad to hear that Lamy stands by their products. I think about getting myself a Logo every so often.

 

I have always been pleased with the service provided by Pelikan's US distributors. Every time I've sent my M200 and/or M400 to them, they've always done what I've asked, and called to ensure that anything they might need to do differently was acceptable to me.

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