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My Ink Buying Experience With Goulet Pens



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Last February I placed an order at Goulet Pens for a couple of bottles of Bernanke Blue. Two months passed and I have not received the order. The Brazilian post tracking system informs the package never reached Brazil, what I don’t believe, since they provide such an awful service.

 

I contacted Goulet Pens that sent a new package (no questions asked) which was delivered 28 days later. The package came with the bottles, two ink samples, a very kind letter and… a lollipop! :rolleyes:

 

Far exceeded expectations – that’s how a company make loyal customers!

 

 

Marcelo

Edited by marcelo
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Want Brian to include two lollipops in my packages. My granddaughter appropriated the last one to her own use.

 

Enjoy,

Yours,
Randal

From a person's actions, we may infer attitudes, beliefs, --- and values. We do not know these characteristics outright. The human dichotomies of trust and distrust, honor and duplicity, love and hate --- all depend on internal states we cannot directly experience. Isn't this what adds zest to our life?

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HalloweenHJB

Great customer service from the Goulets! Highly recommended!

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The lollipop reminds me of the famous line in "All About Eve," delivered by Margo Channing: "I'll admit I may have seen better days, but I'm still not to be had for the price of a cocktail, like a salted peanut."

 

Just teasing - no reflection on Goulet's excellent reputation and valuable participation in the community.

Edited by Manalto

James

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HalloweenHJB

The lollipop reminds me of the famous line in "All About Eve," delivered by Margo Channing: "I'll admit I may have seen better days, but I'm still not to be had for the price of a cocktail, like a salted peanut."

 

 

We must be sharing a brain, because I was thinking the same thing! ;)

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We must be sharing a brain, because I was thinking the same thing! ;)

Debe ser el tuyo porque no tengo suficiente para compartir.

James

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HalloweenHJB

Debe ser el tuyo porque no tengo suficiente para compartir.

 

:D

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It is because of their excellent service, I continue to purchase all of my fountain pens, ink and paper from Goulet Pens. I have used other pen dealers who also give great customer service, but most of them sell much higher priced pens. Brian and Rachel have figured out the right combination of reasonably priced products with outstanding customer service. May other American companies follow their lead!

"Today will be gone in less than 24 hours. When it is gone, it is gone. Be wise, but enjoy! - anonymous today

 

 

 

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It is because of their excellent service, I continue to purchase all of my fountain pens, ink and paper from Goulet Pens. I have used other pen dealers who also give great customer service, but most of them sell much higher priced pens. Brian and Rachel have figured out the right combination of reasonably priced products with outstanding customer service. May other American companies follow their lead!

Agreed! I think the Goulets could teach ANY company about what outstanding customer relationship is.

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I am positively sure that package was sent. What happened in Brazil, stays in Brazil

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I am positively sure that package was sent. What happened in Brazil, stays in Brazil

 

Absolutely, since Goulet Pens sent me its tracking number. I bet the Brazilian post "made" it disappear. :ninja:

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