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Really Bad Experience With Waterman Cs In Brazil



marcelo

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I really don’t believe it’s the standard service Waterman provides its customer and that’s why I’m sharing this bad experience here.

 

In August 28th I personally delivered my faulty Waterman Carene nib to the Waterman customer service (CS) in Sao Paulo, at the Newell Rubbermaid office. I was told that in 30 days, max, I would have it back.

 

As I did not get it back within a month and was not contacted by the CS to explain what happened I called them in October 08th, when I was informed I would receive a new nib and that it was on its way from France to Brazil.

 

Today is December 2nd - in this period I called the CS a half-dozen times to know why I have not received the nib. The last call was this morning, when they told me the nib got missed and informed I should wait 30 more days for it to be delivered! :angry:

 

Can you believe that? In an era of instantaneous communication and courier systems that can deliver a package anywhere in the globe overnight it’s completely unacceptable waiting two months, not to mention one more to come, for a nib to be delivered by Waterman CS!

 

Regards,

Marcelo

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Hi,

 

Waterman customer service can take a long time in general. It is faster than than a lot of Italian pen manufacturers though. In my experience, Waterman customer service also makes a more mistakes than the customer service of a lot of other companies.

 

Dillon

Stolen: Aurora Optima Demonstrator Red ends Medium nib. Serial number 1216 and Aurora 98 Cartridge/Converter Black bark finish (Archivi Storici) with gold cap. Reward if found. Please contact me if you have seen these pens.

Please send vial orders and other messages to fpninkvials funny-round-mark-thing gmail strange-mark-thing com. My shop is open once again if you need help with your pen.

Will someone with the name of "Jay" who emailed me through the email system provide me an email address? There was no email address provided, so I can't write back.

Dillon

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I contacted them once in the U.S about the corroded Man nib ring.

 

They wanted everything but DNA samples to validate the warranty. (Read original sales paperwork I did not have.)

Out of warranty, J.Lewertowksi had the sections as cheap as Waterman.

 

Bruce in Ocala, Fl

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I contacted them once in the U.S about the corroded Man nib ring.

 

They wanted everything but DNA samples to validate the warranty. (Read original sales paperwork I did not have.)

Out of warranty, J.Lewertowksi had the sections as cheap as Waterman.

 

Bruce in Ocala, Fl

 

Bruce,

 

I also bought from Lewertowski and got a great service from him, but he disappeared from eBay. Do you know why?

 

Regards,

Marcelo

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Bruce,

 

I also bought from Lewertowski and got a great service from him, but he disappeared from eBay. Do you know why?

 

Regards,

Marcelo

 

He is Amazon now. Search for "Pen Seller from France"

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