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Alas, it had to have happened sometime. I bought a Pilot Urban and have had it for a little while and, of course, I love it. But today, in a lack of attention, I went to replace the cap and thrusted the pen downwards too quickly and at an odd angle. Needless to say, there was a gasp, several moments of shock, and about an hour of frantic attempts at repair. Fortunately, most of the haphazard destruction I have managed to revert, but now the tines are a bit too distant from one another, and pressing the back on something solid just doesn't seem to working. Assistance, please? Edit: I've added some photos that are less-than-perfect, but the damage is visible with a bit of eye-hole persistence.