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Recently, I tried to buy a nice Parker Duofold from a seller on eBay, who goes by the name, mpcac (from Iowa). An honest error was made and packages were switched, so I received the wrong pen. Mpcac immediately refunded my purchase price and shipping, even before we had made arrangements for me to return the item sent to me by mistake. He instead directed his efforts at retrieving the pen I wanted from the person it was mistakenly sent to. The pen, alas, already had been shipped on to India and the package had not been opened in the USA. It may or may not make it back here. The pen actually intended for India was returned by me to mpcac (at his expense) and sent on to the other buyer by mpcac. Mpcac has kept me informed of when he will have pens for sale which are similar to the Parker I had bought. I could not ask for more. I once had a very similar experience selling two books on Amazon, and I know how hard it is to be sure everyone feels they have been treated well. At every turn, mpcac kept me informed, and treated everyone involved in the best possible way. He's in my seller list now, and I will be watching what he has in stock, as I know the character of the man I am dealing with. His thousands of good ratings back up my experience -examine them. (He's a retired teacher, and as a teacher myself, I prefer to let my dollars flow toward those who have given years of hard work in socially-important services. It's similar to recognizing our armed forces people.) I just thought good -no, excellent- ethical service was worth reporting.