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The finial of my Diplomat Excellence broke. Some piece of plastic or something snapped, which meant that the finial fell out. I stuck it together with a lump of blu-tak. I e-mailed Diplomat to ask if it would be possible to get a repair or replacement. The reply that came said that the pen came with a five year guarantee. If I sent them proof of purchase (a digital copy of my Amazon invoice) they'd send me a replacement cap. The new cap arrived in the post today. I didn't know that Diplomat came with a five year guarantee (most pens come with two at most). Just thought I'd share this with everyone.