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Found 24 results

  1. Credit where credit is due. I have had my Lamy Dialog 3 for several years. I like the pen, though its size means that I don't use it all that often. The last time I had used it was a couple of years ago, after which I cleaned it, let it dry and put it back into my pen-case. At that time it worked well and wrote beautifully. When I tried to ink it up a month or so ago, the mechanism wouldn't work at all - it had essentially frozen and I could't rotate the barrel to extend the nib. It was very strange. So I packed it up and sent it to Lamy (I presently live in Germany), asking them to have a
  2. essayfaire

    Mb Runs Through Ink Super-Fast

    Hi, I have a mid 1980s MB that sat unused for decades. I cleaned out the old ink (which took a while) and refilled it, I wrote without any problems but the next day the pen was dry again. I refilled yet again and had the same issue - lovely ink flow until there wasn't any. Is this normal with a pen coming back into use? I contacted MB by email and the response they sent back wasn't very helpful at all. I'd like to use the pen regularly but I don't know why the ink seems to be evaporating. Has this happened to anyone else? Thanks.
  3. So I bought a pilot 742 in Morita's FP shop, then my hand received an accidental impact while writing, and now it's subtly bent in a way that means very little ink flow despite the tines looking like they should have flow under a loupe. I've tried a little diy, which didn't work, so now I'm thinking of sending it in for service. Of course I'm willing to pay b/c it was my own fault. What is the policy for matters like this? Should I contact the store?
  4. I received excellent customer service from Kevin at FPR yesterday Just wanted to give a shout out and let folks know I had a great experience!
  5. Cezza

    Lamy Service Turnaround Time

    Hey guys, Anyone know what their average wait time was for getting a nib exchanged at the Lamy repair centre in Heidelberg? I sent my Lamy 2000 from the UK (f) in September and got a confirmation email to say it was delivered around the 28th September. It's now towards the end of October but have not had anything in the post yet or an email to say it's on it's way. Is this a usual amount of time to wait for Lamy Germany to send a pen back for a nib exchange only? And what were your experiences with their customer service? The initial interaction I had was pleasant enough but I was just won
  6. ssgupta

    Has Delta Pens Closed?

    I've been trying to call Delta pens, but every time I get the same message which says office is closed for lunch. This message is played whether it is morning or afternoon from Monday to Friday. Has Delta pens closed? I have been waiting for a replacement fusion nib for 4 months now and it sucks to be stuck with an expensive pen with an ugly nib that has lost it's gold.
  7. So my Safari Dark Lilac arrived in the mail on Monday, and I noticed that the nib slit was to the right of centre and kinda wonky, and that was the reason why it was stuttering and writing like a needle. Well, I got in touch with Notemaker and asked them if I could just send the nib back for a replacement. Well they sent me back an email saying that they're all out of black F nibs, so they just sent me a whole new pen! All I have to do is slap the included postage sticker on the outside of the box and send the old one back. Like I said the other day: they're not always the cheapest, but they
  8. jodi_maloney

    Goulet Pens Has Done It Once Again

    I'm not sure if this is the right category to put it in so please move it if its not. After Christmas, I decided to treat myself and order something from the Goulets. I got myself a Banditapple Carnet peewee notebook among other things to go into my new Nock Fodderstack XL. Now, since Banditapple seems to be going under some changes according to Goulet, they are not restocking their products at the time. So, I had received an email about my order from Cindy, and she said they were out of stock and sold it to me due to an inventory issue on them, and so offered to replace it with something el
  9. My Lamy 2K (Makrolon) suffered a weird injury: as I was screwing the barrel onto the section, the threaded part of the barrel broke off in the section. Doh! Based on the Lamy USA warranty, I packed up the pen to Texas with a note of explanation. I was concerned that they would consider this pen "abused" in a way that would void the warranty. Fortunately, and to the continuing credit of the company, they did not. They replaced the broken pieces — the barrel and the grip section — and retained the (undamaged) nib, feed, cap, and fill mechanism. Brilliant! I received the pen today, just 2 w
  10. Christmas evening (Friday, Dec. 25) I ordered paper from Paper for Fountain Pens. Saturday, the next day I got a notice saying it had been shipped, so I expected it would arrive sometime this week. It arrived this morning, Monday, Dec. 28. I wouldn't believe it if I hadn't experienced it!
  11. I recently had two outstanding customer service interactions, and it got me to thinking about customer service in general. We in the fountain pen community often forget how lucky we are in regards to our vendors of choice. Most of the pen vendors that I have come across have customer service that is head and shoulders above anything that you might find anywhere else. They go that extra step to make sure that every interaction that you have with them is outstanding, and that you feel like a VIP no matter how little or much you may spend. It is why we are willing to fork over are hard earned
  12. Hey everyone! Recently inherited a vintage 146 from my uncle with a cracked cap, and took it into the Hong Kong Montblanc store for a repair. Had just the worlds worst string of bad customer service, lack of professionalism, and overall horrible attitude far beyond anything I've experienced in a long while. I really am hoping to write an email to someone at Montblanc - ideally someone in the Hong Kong, or APAC region - but really anyone who can help with customer service would be appreciated. After an hour or so of searching, I can't seem to find anything except for the CEO, J Lamber
  13. Customer support and after sales service - the way it should be There are companies who make promises and there are companies who keep it; encountering the latter came as a pleasant surprise, not only did they keep the original promise, but went far beyond their remit to keep an end customer happy. The story goes thus. I land at my dad's after a couple of years [we live half way across the world] and during a nice balmy drink he jumps and says 'Son, I was meaning to give you something last time you were here, but forgot, let me go fetch it'; before I gulp the drink and pop the question as to
  14. Just wanted to share an excellent customer-service experience I had with Baron Fig. I ordered a limited-edition journal and some pocket notebooks. Everything arrived quickly and well-packaged, but the journal had dot-grid paper rather than the blank paper I ordered. I sent an e-mail from the company's website about the issue, and they e-mailed back right away, apologizing, telling me to keep the wrong journal and saying they would send a replacement by priority mail. Two days later, a package arrived with the correct journal, some extra pocket notebooks and a handwritten note of apology. Mista
  15. I have questions about a set of inks recently ordered directly from the De Atramentis Inks website; I've tried contacting them at info@de-atramentis.com from both the 'contact' form on their site, as well as by responding to an email from Dr. Jansen via my gmail account, but after three weeks I've received no replies. Has anybody else tried to contact them directly? Is there a separate address for Customer Service? Thanks in advance!
  16. Hi all, I actually created an account to ask this question. 2 Years ago I bought a Nemosine Singularity and all was good. For the price point it wrote shockingly smooth. Over Christmas I bought a Nemosine Fission, gunmetal and used it as a daily journal writer starting in March. Loved the screw on aspect which helped prevent dry out, thought it was a great pen for the under $30 price and I heard nothing but good things about their warranty and responses. So in June, and mind you this pen has never been removed from the house and was only on my bed side, cap was never roughly handled,
  17. Over the last couple of days I have received outstanding support from Dave at Nanami Paper. I live in the UK and was trying to order from the site - there was a glitch which left me unable to proceed fully with the order. I emailed Dave with an outline of the problem and over the last day and a half have had a couple more email exchanges, which have been particularly helpful. Not only the helpfulness and tone of the emails have been impressive but also the swift responses as well. I have no affiliation with the company whatsoever but would like to publicly thank and praise Dave for suc
  18. Like most of us here, I do an awful lot of my purchasing on-line. Now that I think of it, few of my actual pen purchases have been made in person. Despite my being as big an advocate as anyone about the merits of trying out a pen in person! I've used quite a number of merchants, but a few really stand out in terms of their outstanding service and quality. I'm long overdue in giving them the recognition they deserve -- at least in my sometimes not so humble opinion! My top 5, listed alphabetically (I'd hate to admit relatively dollar volumes. I don't even want to think about that!): Ri
  19. My MBs haven't been treating me very well. First, my POA Oppenheim and vintage Meisterstück had to go to John Mottishaw to resolve skipping problems. Now, just today, my new Meisterstück LeGrand Geometric Dimension's piston filler broke. The knob now just screws out, unclutched to the piston mechanism within. Argh! My OBB nib is now out of commission! So off it goes for repair. This will be my first experience with MB service centers in the United States. What has been your experience with them? Anything I should be aware of? (e.g., shipping issues, tracking, etc.?) I noted that
  20. Hi all! I need to contact Delta about a dolcevita flea market find, but I haven't had any replies after using the form on their site. Does anyone know a more reliable way please? A phone number would be lovely, or a direct email address - ie not through a form where maybe the form is broken and they aren't getting the messages. Does that seem typical for them - no response after nearly a week? Are they the 'slow, but gets there' type, meaning I should wait some more, or are they generally quite quick to respond so if they haven't, it's probably time to have another go? I'd love it if you'
  21. I would just like to comment on the exceptional customer service I received from Vanness Pen Shop https://www.vanness1938.com/ in Little Rock, Arkansas, USA! It was my first order from this shop and an issue was resolved quickly, politely, with no questions asked, and in a very helpful manner. No affiliation, just a very satisfied customer!
  22. Howdy, So this is my 2nd time doing business with notemaker. First time went as well as you'd expect, quick post, pretty solid prices (y'know, considering the Australia tax), items came in a few days. All good. The other day, I ordered 3x CF Mohaire Notebooks at basically $6 a pop. I got an email the next day apologising saying that there must have been a website error and that they were out of the books I'd ordered and weren't getting them back in. I was given 3 options: - $25 credit in the store - Send out some CF Clothbound notebooks instead - "Anything else that you can think o
  23. I really don’t believe it’s the standard service Waterman provides its customer and that’s why I’m sharing this bad experience here. In August 28th I personally delivered my faulty Waterman Carene nib to the Waterman customer service (CS) in Sao Paulo, at the Newell Rubbermaid office. I was told that in 30 days, max, I would have it back. As I did not get it back within a month and was not contacted by the CS to explain what happened I called them in October 08th, when I was informed I would receive a new nib and that it was on its way from France to Brazil. Today is December 2nd - in th
  24. WriterJP

    Lamy Vs. Montblanc Repair Service

    Hello All, A few weeks ago, I sent out my Lamy 2000 and Montblanc LeGrand 146 pens for service. Both wonderful pens, used and cared for meticulously; however, I seemed to have quite bad luck recently with each. The Lamy 2000 had a broken piston which needed replacement. One day whilst trying to fill it, the piston made an audible click, and not long after that began leaking ink from the space between the barrel and filler knob, out the end of the feed, and from under the hooded nib. The pen had literally exploded its contents. When I tried to clean it out by sucking water in and ou

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