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Showing results for tags 'business practice'.
pchand2 posted a topic in Italy - EuropeI would like to bring my experience with MareModena and their business practice to other members here. I won an auction of Visconti Desert Spring fountain pen at MarteModena at their website on Aug 15 2017. I paid immediately. They have not shipped out the pen to date, they have no shipping estimate and also they are dragging their feet on my re-fund request. I don't want to make this a rant, but rather highlight some of the wrong business practice they adopt in their auctions. 1. Show Pen in Stock when it is not: The pen was shown as "In Stock" at the auctions. But they did not have the pen in stock clearly and they knew that Visconti is on holidays during August, so they have no chance to acquire the pen for a month or so clearly. yet, they did not mention this detail in the auction, but outright lied by showing the pen as "In Stock". 2. Mislead customer as much as possible: When i asked about shipping estimate - They said pen will ship within 15 Working days policy. That means it should have shipped until Sep 6th. When i asked for more details later, one customer support engineer said, there is delay due to Visconti management change. Another customer support engineering said, Visconti will be back on Sep 1 and they will ship out the pen to me in 4 working days. I followed up on Sep 7th, and they said please wait for 4 more days and if the pens will not ship out they will refund me. It is been another 18 days since then and no shipment nor refund was done. Then i started daily follow up on refund and the customer support said that the delay can be with Paypal, which i checked and clearly that is not the case. 3. Cancellation of auctions without asking customer: While i was waiting for the above pen to be shipped I won auction of Divina Elegance for 1Euro. I paid promptly, but they cancelled the payment immediately and refunded within minutes saying there is a technical error with the auction. That i can accept since that pen is worth way more than that. Then 2 days later i won auction of Delta Rollerball pen for 1 euro. This time i wrote to them before payment asking if they will honor the deal? 5mins later, the auction dis-apeared from my account. I haven't heard from customer support on a reason after multiple follow up and then i gave up. Please be aware if you planning to deal with them in future.