Jump to content
Classifieds is broken, please do not submit any new ads ×

Search the Community

Showing results for tags 'after sales service'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • FPN Community
    • FPN News
    • Introductions
    • Clubs, Meetings and Events
    • Pay It Forward, Loaner Programs & Group Buys
  • The Market Place
    • The Mall
    • Market Watch
    • Historical Sales Forums
  • Writing Instruments
    • Fountain & Dip Pens - First Stop
    • Fountain Pen Reviews
    • Of Nibs & Tines
    • It Writes, But It Is Not A Fountain Pen ....
    • Pen History
    • Repair Q&A
  • Brand Focus
    • Cross
    • Esterbrook
    • Lamy
    • Mabie Todd Research/Special Interest Forum/Group
    • Montblanc
    • Parker
    • Pelikan
    • Sheaffer
    • TWSBI
    • Wahl-Eversharp
    • Waterman
  • Regional Focus
    • China, Korea and Others (Far East, Asia)
    • Great Britain & Ireland - Europe
    • India & Subcontinent (Asia)
    • Italy - Europe
    • Japan - Asia
    • USA - North America
    • Other Brands - Europe
  • Inks, Inc.
    • Inky Thoughts
    • Ink Reviews
    • Ink Comparisons
    • Co-Razy-Views
    • Th-INKing Outside the Bottle
    • Inky Recipes
  • Paper, and Pen Accessories
    • Paper and Pen Paraphernalia
    • Paper & Pen Paraphernalia Reviews and Articles
  • Creative Expressions
    • Pen Turning and Making
    • Pictures & Pen Photography
    • The Write Stuff
    • Handwriting & Handwriting Improvement
    • Calligraphy Discussions
    • Pointed Pen Calligraphy
    • Broad (or Edged) Pen Calligraphy


  • FPN Board Talk
  • Incoherent Ramblings from Murphy Towers
  • The Blogg of Me
  • FPN Admin Column
  • Rules, Guidelines, FAQs, Guides
  • Musings on matters pen
  • Marketing & Sales
  • Iguana Sell Pens Blog
  • Newton Pens' Blog
  • Peyton Street Pens Blog
  • holygrail's Blog
  • A Gift For Words
  • I Don't Have a Name; So This Will Do
  • Karas Kustoms' Blog
  • Debbie Ohi's Inky Journal
  • Sus Minervam docet
  • Crud!
  • Clut and Clutter

Product Groups

  • FPN Pens
  • FPN Inks
  • FPN Donations
  • Premium/Trading/Retailer Accounts


  • Fonts
  • Tools & Software
  • Rules for Notepads & Paper

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...

Found 1 result

  1. Bigmacmagicmac

    Company Presence On This Forum?

    Hello, I was wondering if more exeprienced members and visitors of this forum know if many members are actually also employees from the large companies likes Montblanc, Parker, Cross, etc? I actually hope that this will be case. If i would be an executive at Montblanc or technician or nib mesiter, i would be extremely interested in browsing this forum. As company policy i would actually put a team on this forum. Helping people solving their issues but also learning from user experiences and as a result improving their service and company. I actually have a problem my self and I sincerely hope to solve it but I just can't imagine that respectable luxury brands as Montblanc, will not take their responsibily and solve any issue satisfactory. Anyway, I sincerely hope that real pen enthousiasts including people working for these companies will be present to help us out here and add something extra to the entire customer service. I think it would make 10 times more sense being present actively here than on Facebook or Twitter for that matter. To conslude I'd like to ask a question. Let's say the shop which returned my MB fountain pen doesn't do their proper job, can anyone tell me how I would be able to contact Montblanc directly myself? In my case I strongly suspect the store messing up my fountainpen so I fear that I need to take this up with Montblanc directly and explaining them in detail that the store I bought it really is ruining their customer experience. I think it's a shame that bad outlets ultimately destroy or can destroy a brand's image and reputation. Thanks!

  • Create New...