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AnuragTukan posted a topic in India & Subcontinent (Asia)Here's what happened- It was 12:30 am, on Saturday night. I was browsing fountain pens online, and drooling over them as I have been for a while. I come across this kerala based website that sells vintage pens online. So I eagerly looked through their contents and was quite impressed with what they carried (Parker 21,51,45, vintage shaeffers, etc.) and also the prices. So I decided to order something. I was eyeing the Parkers, but the good colours were out of stock, and also, I wanted to check their legitimacy before putting too much money on the line, (I am a student living in a budget afterall). So I started looking at the cheaper options. I contacted their customer service WhatsApp number and asked if they delivered to my location. I came across a Indian made Pilot, with their #2 nib for a very reasonable price (it was teal in colour, really liked that). I decided to place the order. I received an email with their UPI id and payment information. I made the payment. However, I checked my order page on their website, and it said that my payment hasn't been confirmed and the order is on hold. Concerned, I reached out again to their '24 hour customer service' number, as mentioned and raised my issue. He blatantly refused to answer my question, and informed me that sales questions are not answered weekends, and told me to contact them on monday-saturday after 10 am. I chose to put my faith in him and waited. Today however, seeing that my order was still ' on hold' I reached out to the number again, this time it was Monday, and it was around 3:45 PM. An interesting thing happened. He lashed out and texted, and I quote "Give me your upi ID - You placed an order on weekend, that too in mid night , and keep bugging us - We are on a vacation since it's a holiday in Kerala for two days - So get the payment back to your upi or paytm -I will cancel order form my end" He had never informed me about any holidays, or their office being closed, or anything of that sort. More over they advertise their customer service to be '24 hours'. I had no problem in being patient, I would've totally understood if they were in a vacation or had some other issues even, but without information, how am I supposed to know whats going on? Was this kind of service given to me because I ordered a relatively inexpensive pen? Or is the customer service supposed to treat the customers as a nuisance? Honestly, I just wanted to buy some nice vintage pens from this new source I found. But for the first time in my fountain pen journey, I've experienced such an attitude. I would still recommend them to others, maybe if you order something expensive, they'd treat you well. But I'll surely warn them about how 'antikcart.com' treats their customers like pest. As for me, I'm never ordering anything from there. This was by far, the worst experience I've had involving fountain pens. Regards, AnuragTukan 15/4/19
Hello, In my recent trip (two weeks back) I bought two brand new senator president pens one for using and one for keeping in my collection, had inked the one for use with the penman sapphire, today decided i want to use another pen, so wanted to use another pen, emptied it from the remaining ink and started to flushed it with water few times, and as I was moving the piston to release the water, the nib and the feed just poped out, tried to insert them back and they fitted very easily with almost no friction, thought this one might be faulty, so went to the other brand new one (never inkd/used) and removed the cap and tried to pull off the feed and the nib, and they came out with no effort, actually removing the cap needed more effort than removing the feed and the nib. Does anyone else experienced similar problem????? This was really a very disappointing experience and will always look at this brand as a low quality. Best regards.