First Impression: The package arrived and I opened the box with great anticipation. Packed within the bubble wrap was the pen box, and within that the actual pen. Upon opening the box I could see that the pen was a beautiful object. (As an architect I have a great object fetish!) Unfortunately (and don't stop reading here if you are considering an Edison pen…the story has a very happy ending!) when I tried to remove the cap from the pen the nib end, section and ink reservoir came apart as one piece from the ebonite body of the pen. I was hugely disappointed and concerned that I was going to be stuck with an inferior device. I won't drag it out too much, but I immediately emailed Brian – and received an automated 'out of the office' response. I was about to panic! Amazingly enough though coming shortly behind that was an email from Brian explaining he was on vacation but wanted to help me out immediately. I explained my problem, he right away suggested that I send the pen back, he would figure out what was wrong, correct it and send it back to me along with $20 to cover my shipping expenses. I appreciated his willingness to take care of the situation, but then on top of that Brian (who I must say was very concerned about the malfunctioning pen) said he would prefer to credit me another pen along with fixing my initial purchase. He volunteered to select another model (in this case it ended up being the Herald, a nice complement to the Glenmont in that they are very different) and send that along with the repaired pen. I packaged up the damaged pen, sent it back to Brian and within about 5 days from the first email about the pen I had received, had the repaired pen and a second beautiful pen in my hands. This time when he sent them, Brian packaged them in the glass tubes he typically uses. The box was bubble wrapped and included too. Brian explained what he thinks happened to the pen first time around. The pen box (which he had generously "donated" as part of the gift package) was not as "bump proof" as his normal packaging and was damaged during shipping. Lesson learned I guess.
Design Size Weight: So, second "first impression"…I love the Glenmont. It is an elegant object that has a very vintage feel. It is a nice largish size and has enough weight to feel solid but not at all heavy. The Red/Black ebonite has a wonderful warm glow and the black ebonite ends (one of which is engraved in our case) pleasantly finished looking. As I mentioned before I know little or nothing about fountain pens, but this pen is something anybody can pick up and know instantly that they are holding an object of beauty and quality. The second pen is a Black/Green ebonite Herald. It is also a very fine object. Different from the Glenmont in many ways. A slightly smaller feel in the hand and maybe a little more approachable in appearance. Both pens are amazing though and my son (who is 6'2" and has the hands to match) loves both.
I don't have images, but others posted on this site show the glass tube packaging and Brians website also has pen images…
Glenmont in Red-Black ebonite
Herald in Green-Black ebonite
I cant really address the performance from a personal level as the pens have been presented as gifts…but my son does tell me (or shows – in the penned thank you note) he is very pleased with the pens.
Overall: I cant say enough about Brian and his commitment to providing a quality product. His immediate concern for the damaged pen and desire to not only make it right, but to make sure my experience as a consumer/client was as near perfect as possible was impressive. I have already recommended him to a friend who is looking for a gift for her husband. I know she and he both are very picky and would certainly not be disappointed with Edison Pens product and experience. Brian is conscientious, attentive and skilled. What could have potentially been a disaster turned into a great introduction to a fantastic product. Thank you Brian!
Edited by MYU, 13 October 2008 - 17:48.