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Italian Brands Contact Info


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36 replies to this topic

#1 girlieg33k

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Posted 22 February 2008 - 10:55

Listed below are the most commonly requested Italian manufacturer contact information. The info is mostly germane to US customer service centers, and does not have contact information for service centers in other countries, unless it's in Italy. Please add to the list or update the information. The list is also not meant to be all-inclusive.

ANCORA - ITALY
Via Vignone 12
27030 Confienza, PV
ITALIA
T: +39 0384 67 48 65
F: +39 0384 68 49 47
E: ksvksa@tin.it
W: www.ancorapen.com

AURORA - USA Distributor
Kenro Industries, Inc.
393 Jericho Turnpike, Suite 2
Mineola, NY 11501 USA
T: 800.741.0005
W: www.aurorapen.it
W: www.kenroindustries.com

DELTA - USA Distributor
YAFA Pen Company
21306 Gault Street
Canoga Park, CA 91303 USA
T: 818.704.8888
Toll Free: 800.923.2736
F: 818.704.8112
E: yafa@yafa.com
W: www.yafa.com

DUCATI - USA Distributor
Menash Signatures, LLC
650 Danbury Rd.
Ridgefield, CT 06877 USA
T: 203.438.8800
W: www.aquilagroup.it/ducati/

KRONE - USA
Krone, LLC
1275 Busch Parkway
Buffalo Grove, IL 60089 USA
T: 847.215.0011
F: 847.215.0013
E: info@kronepen.com
W: www.kronepen.com

LALEX - USA
Lalex Gifts
377 Ogden Ave.
Teaneck, NJ 07666 USA
T: 201.837.7834
E: lalexgifts@aol.com
W: www.lalex1938.com

MARLEN - ITALY
Linea Marlen s.a.s
Via. P. Nenni n3
81030 Sant'Arpino (CE)
ITALIA
T: +39 081 8918829
F: +39 081 5012505
E: marlen@marlenpens.com
W: www.marlenpens.com

MARLEN - USA Distributor
Luxury Brands LLC
205 Longshore Way
Fayetteville, GA 30215 USA
T: 770.881.7131
F: 770.755.1477
E: info@lux-brands.com
W: www.marlenpens.com
W: www.lux-brands.com

MONTEGRAPPA - USA
Attn: Service Dept.
252 Broadhead Rd, Suite 500
Bethlehem, PA 18017 USA
T: 800.995.4810
F: 610.817.6156
W: www.montegrappa.com

MONTEVERDE - USA Distributor
YAFA Pen Company
21306 Gault Street
Canoga Park, CA 91303 USA
T: 818.704.8888
Toll Free: 800.923.2736
F: 818.704.8112
E: yafa@yafa.com
W: www.yafa.com
W: www.monteverdepens.com

OMAS - USA Distributor
Kenro Industries, Inc.
393 Jericho Turnpike, Suite 2
Mineola, NY 11501 USA
T: 800.741.0005
W: www.omas.net
W: www.kenroindustries.com

SIGNUM - ITALY
Essegi SNC
Via S.Andrea, 20
36061 Bassano Del Grappa
ITALIA
T: +042 456 6226
E: essegi@pennesignum.it
W: www.pennesignum.it

SIGNUM - North America Distributor
Empire Writing Instruments, Ltd.
34 Waldorf Court
Brooklyn, NY 11230 USA
T: 718.421.3370 (within NY State)
Toll Free: 877.744.6867
F: 718.421.0510
E: sales@empirepens.com
W: www.empirepens.com

STIPULA - ITALY
Etruria s.r.l.
Via Livorno, 8/50a
50142 Firenze
ITALIA
T: +39.055.7327203
F: +39.055.7327536
E: marketing.sales@stipula.com
W: www.stipula.com
W: www.penemporium.com/stipula/

STIPULA - USA*
Stipula Repair Service
6547 N. Academy Blvd #508
Colorado Springs, CO 80918-8342 USA
*(Don't know about this one, but it's listed on Swisher's Web Site)

VISCONTI - ITALY
Via dell'Osservatorio, 120
50141 Firenze
ITALIA
T: +39.055.456521
F: +39.055.4250342
E: visconti@visconti.it
W: www.visconti.it

VISCONTI - USA Distributor
Visconti Fine Writing Inc.
300-2C Route 17 South
Lodi, NJ 07644 USA
T: 973.773.9095
Toll Free: 800.847.2668
E: visconti@viscontiusa.com
W: www.viscontiusa.com
Direct Contact: Ken Jones
T: 202.498.5747
E: kjones5369@gmail.com
FPN ID: kjones5369


Other Resources:
http://www.penhero.c...s_PenMakers.htm (list of pen manufacturers/distributors)
http://www.worldlux....le=pens_repairs
http://www.swisherpe...n_Directory.htm
http://www.joonpens....r_directory.php

Edited by girlieg33k, 22 February 2008 - 18:47.

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#2 greencobra

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Posted 22 February 2008 - 14:40

OMG, thanks for putting this together and putting it up. Brilliant!
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#3 Celticshaman

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Posted 22 February 2008 - 16:49

Indeed!! Many thanks!

Jim

#4 girlieg33k

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Posted 22 February 2008 - 18:37

You're welcome. I already had most of the addresses in a spreadsheet for my own reference. I saw greencobra's post about an address for Delta, and rather than respond to his post, I just compiled all the addresses in one list. This way the information isn't fragmented when people need contact information for Italian pen manufacturers/distributors. I'd encourage others to please contribute with additional or updated information.

Also, no offense to anyone, but please do not contact me directly about service on your Italian pens. (This is not directed at your PM from this morning, GP -- to which I've already responded.) I'm not singling anyone out, but I've received a PM already about an Omas pen repair. I dare to dream, but I'm not Omas and I cannot respond to your questions about repairs. Please contact the manufacturer/distributor directly. Thanks.
Talking about fountain pens is like dancing about architecture.

#5 Susanna

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Posted 22 February 2008 - 18:40

The correct Company's name of Stipula is no longer Stipula Firenze: now it's Etruria srl.
Address and phone are ok

Edited by Susanna, 22 February 2008 - 18:41.

Susanna
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#6 girlieg33k

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Posted 22 February 2008 - 18:46

Thanks, Susanna. Since I can still edit the original post, I've updated it. smile.gif
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#7 FredRydr

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Posted 23 February 2008 - 21:53

girlieg33k,

Excellent. Thank you!

Fred



[attachment=20914:optima_grn.jpg]
(The one that started my addiction.)

Edited by FredRydr, 24 February 2008 - 00:46.


#8 rgarciasandoval

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Posted 26 February 2008 - 01:59

Hi guys

Hey just a quick remark about Stipula.

I used their service like three months ago, they have a US based facility where you can send your Stipula and then they will a) repair there b ) take care of the shipping-imports-exports etc things needed.

Very useful and Claire Kolb is really such a very very nice lady.

Well of course I think you have to send an e-mail to Claire Kolb and then send the pen, any way just to be aware about this option.

Stipula Repair Service
6547 N Academy Blvd #508
Colorado Springs, CO 80918-8342

Ok very best

Ricardo

Edited by rgarciasandoval, 26 February 2008 - 02:00.


#9 JayLo

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Posted 26 May 2008 - 16:02

I understand Visconti (Fine Writing) has a new address...

Fine Writing Inc.
1318 60th St.
Brooklyn, NY. 11219

#10 MicheleB

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Posted 26 June 2008 - 14:04

I just discovered the address for Stipula returns changed so I am passing it along. Hopefully my pen is not lost but it could be as a result. I got the address from the Worldlux web site which is incorrect. I sent Stipula an email but it was over the weekend and an Italian holiday so the response took a while and I had few opportunities to get to the post office. Here's what I was told by Stipula WRT returns/repairs. It was totally my mistake, but Daniela has been wonderful to converse with and patient. She is fluent in English and very responsive. Daniela said the company name changed a while ago and the post office no longer delivers to that name. Don't make the same mistake I did. I wish their website would be more informative on this, but I couldn't find these directions anywhere.

Dear Sirs,

Thank you for contacting us!
Please if you are sending the pen from USA please follow the herebelow instructions.
Please do not send it directly as we will not accept any parcel charged for high Customs fees.

We would be happy to get your pen repaired and back in working order…. our technician will be able to revise it and check over the problem accordingly.

Please package the pen (send just the pen not the box!) with some bubble wrap to Stipula Repair Service at the following address:

Stipula Repair Service
6547 N Academy Blvd #508
Colorado Springs, CO 80918-8342

We also kindly ask you to insert $25 (cash in an envelope would be just fine, since we cannot accept bank checks) as a contribution for return shipping and handling fees for the repair.

Please make sure to include a note with the nature of the problem, and also your return shipping information plus a telephone number in case we need to contact you.

We inform you that the repair will take from 4 to 6 time from receipt.

Thank you in advance! If you have any questions, please contact me and I will be able to provide you with the precise information.

Best regards,
Daniela Filistrucchi
(Customer service)

Etruria S.r.l.
Via Livorno 8/50a
50142 Firenze – Italy
Tel +39 055 7327203 Fax +39 055 7327536
www.stipula.com
marketing.sales@stipula.com

We can trust the heart of a man by his treatment of animals. - Immanual Kant

#11 MicheleB

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Posted 18 July 2008 - 05:21

Well it's been over a month and the pen hasn't turned up there or here. It is gone/lost. Don't make the same mistake I did! It was not insured as it would've been around $60! DANGIT!


QUOTE (MicheleB @ Jun 26 2008, 02:04 PM) <{POST_SNAPBACK}>
I just discovered the address for Stipula returns changed so I am passing it along. Hopefully my pen is not lost but it could be as a result. I got the address from the Worldlux web site which is incorrect. I sent Stipula an email but it was over the weekend and an Italian holiday so the response took a while and I had few opportunities to get to the post office. Here's what I was told by Stipula WRT returns/repairs. It was totally my mistake, but Daniela has been wonderful to converse with and patient. She is fluent in English and very responsive. Daniela said the company name changed a while ago and the post office no longer delivers to that name. Don't make the same mistake I did. I wish their website would be more informative on this, but I couldn't find these directions anywhere.

Dear Sirs,

Thank you for contacting us!
Please if you are sending the pen from USA please follow the herebelow instructions.
Please do not send it directly as we will not accept any parcel charged for high Customs fees.

We would be happy to get your pen repaired and back in working order…. our technician will be able to revise it and check over the problem accordingly.

Please package the pen (send just the pen not the box!) with some bubble wrap to Stipula Repair Service at the following address:

Stipula Repair Service
6547 N Academy Blvd #508
Colorado Springs, CO 80918-8342

We also kindly ask you to insert $25 (cash in an envelope would be just fine, since we cannot accept bank checks) as a contribution for return shipping and handling fees for the repair.

Please make sure to include a note with the nature of the problem, and also your return shipping information plus a telephone number in case we need to contact you.

We inform you that the repair will take from 4 to 6 time from receipt.

Thank you in advance! If you have any questions, please contact me and I will be able to provide you with the precise information.

Best regards,
Daniela Filistrucchi
(Customer service)

Etruria S.r.l.
Via Livorno 8/50a
50142 Firenze – Italy
Tel +39 055 7327203 Fax +39 055 7327536
www.stipula.com
marketing.sales@stipula.com


We can trust the heart of a man by his treatment of animals. - Immanual Kant

#12 MicheleB

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Posted 01 August 2008 - 00:41

UPDATE!

My faith in humanity has been restored. The pen came back from Italy "return to sender". Never opened. Undamaged. Wow! Not sure when I'll be able to let it out of my sight again. ;-) Stipula's Daniela was very responsive and put up with my anxiety and inquiries.
We can trust the heart of a man by his treatment of animals. - Immanual Kant

#13 Flere-Imsaho

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Posted 09 December 2008 - 22:07

The Marlen website gives a virus alert. Is Marlen out of business?

Just wondering if I missed this happening?
Hans.
QUOTE (girlieg33k @ Feb 22 2008, 11:55 AM) <{POST_SNAPBACK}>
Listed below are the most commonly requested Italian manufacturer contact information. The info is mostly germane to US customer service centers, and does not have contact information for service centers in other countries, unless it's in Italy. Please add to the list or update the information. The list is also not meant to be all-inclusive.

MARLEN - ITALY
Linea Marlen s.a.s
Via. P. Nenni n3
81030 Sant'Arpino (CE)
ITALIA
T: +39 081 8918829
F: +39 081 5012505
E: marlen@marlenpens.com
W: www.marlenpens.com


smilePosted Imageand enjoy the moment

#14 Ghost Plane

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Posted 10 December 2008 - 01:02

I get it too. Wouldn't be the first company to find their site infected. rolleyes.gif

#15 FredRydr

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Posted 16 December 2008 - 15:19

Contact details for Aussie Delta representative

Thanks to fuchsiaprincess, we have the Australian contact for Delta pens. The details are :

PALLATON INT'L
P. O. BOX 38
GYMEA
NSW 2228
AUSTRALIA

Thank you, fuchsia!

#16 bhadrish

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Posted 20 December 2008 - 21:42

Hi,

I am new to this forum.I am working with Montegrappa in Dubai.We have an exclusive boutique in Dubai for Montegrappa.If anyone intrested in Montegrappa W.I's.Please get in touch with me.

You can also check the facebook

http://www.facebook....gid=40622731308

Regards

Sameer

bhadrish@ymail.com




#17 RMehta248

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Posted 27 December 2008 - 18:18

Sorry to Chime in but does anyone have the UK Repair/service Center or Distributor for Aurora? Cheers

#18 errantmarginalia

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Posted 09 January 2009 - 17:18

As of January 1st 2009, Stipula no longer have a repair facility in the US. Here are the instructions I was given via email:

"Dear David,

Thank you for contacting us! We will be happy to take care of your pen, making sure it comes back to you in working condition.

Please send it to us without the packaging, complete with its warranty certificate stamped by an authorized retailer to the address below:

Etruria S.r.l.-Repair Service
Via Livorno 8/50a
50142 Firenze – Italy
Tel +39 055 7327203

When sending overseas, in order to avoid custom delays and fees, we ask that you carefully follow the instructions below:

1) Complete the proforma that you will find attached to this email with your complete name and address, including phone number.

2) Print 6 copies of this form and give it to the shipping provider. It must accompany the shipment.

3) Attention!: the total value of the pen listed on the proforma and that you declare on the airway bill MUST NOT exceed $3. This is to avoid your having to pay costly custom fees.

4) Make sure to indicate on the airway bill that the payment for the shipment and of custom fees is at the expense of the sender.

Please include your complete contact information (telephone number and email address are MANDATORY) inside the package as well as a note describing the pen’s problem. (We recommend you print your email to us and include it).

The pen will be returned directly to you via UPS in 4-6 weeks from the date that we receive it at our factory.

Please be advised that repairs of Stipula pens will have a cost if:

· The damage to the pen or nib is determined to be the result of misuse, or the damage to the pen is not directly related to manufacturing defects.
· The pen is NOT accompanied by its original stamped and dated warranty certificate
· The pen was purchased more than two years ago. (This does not apply to limited edition pens that have been registered, extending their warranty to a lifetime guarantee.)

You will receive an email confirmation upon receipt of your pen along with a detailed cost estimate.

For further information, please feel free to contact me.

Best regards,

Edi Meozzi
(Sales Operations)"

Bit of a PITA, but there you go...
Best,
David

#19 Deirdre

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Posted 09 January 2009 - 18:33

Wow, this is the first I've heard of Stipula wanting a stamped and dated warranty certificate. Only the ones I'd purchased from pens.it have ever come with them.
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#20 jakespeed

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Posted 05 February 2009 - 19:53

I contacted Visconti the other day to find out about a nib exchange, and the Gmail address given on the first page of this topic got bounced back to me. I ended up going back and forth with Steve Weill at steve [at] viscontiusa [dot] com. It's not too hard to find on their website, but I thought it would be nice to update here as well.
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