I bought a Caran d’Ache Varius Ebony fountain pen in January 2020. I chose an OB nib to bring some variety to my expanding collection (6 fountain pens and 3 ballpoints). However, the OB nib was not what I expected and I hardly ever used the pen.
I therefore decided to do something about it, which means either to have the nib reground or exchanged. First things first, I contacted Caran d’Ache customer service for a nib exchange. I received their answer today. I can send the pen to the factory where the nib will be inspected. If it is found to be in good condition, it will be exchanged free of charge. If it has been damaged, I will be charged 130 CHF for a nib exchange (roughly 130 USD).
I think it is very reasonable and the customer service seems friendly. As I live in Switzerland, sending the pen back to the factory costs practically nothing (roughly 7 CHF). Sending the pen to America to have the nib reground, on the other hand, would be an expensive endeavour. For example, sending it to Mark Bacas (I have already used his services and I can personally recommend), having the nib reground and the pen sent back to me, would cost roughly the same and take way longer.
The goal of this post is not just to tell you about my life and that of my pens, but to provide you with some information regarding Caran d’Ache customer service and the cost of their nib exchange. I found no information about that specific topic on the Internet and thought I would change that. So, if you want to have a Caran d’Ache nib exchanged, you now know how it works and how much it costs.