I personally have contradictory feelings.
I ditched away Parker about 25-30 years ago because all of their pens would break with my use (usually the section, or the feeder, or threads, or inner cap, or whatever). I still keep a feeder/nib unit (at the time I would keep parts in case the next pen's broke so I could replace it, or...).
At the time I was a youth with very little money and sending a pen for repair was out of the question due to cost, and at the time too, warranties were not 2 years as they are now, and companies (or their representatives) were more prone to disavow the warranty or produce excuses.
As soon as I could, I got a "cheap" Montblanc (a Noblesse -or Slimline- I never seem to be able to tell which is which) and that was the end of the story. Never had any issue or need to repair it, never failed, and never broke. It still writes like a champ.
So, what is the use of repair services if they are to cost more than a new pen? On the other hand, what is the use of a pen that you need to replace periodically if, for the cost of 5-10, you can get a great, better, long-lasting one?
I can understand that when repair is more expensive than a new product, the company may decide to simply replace it or ask you to buy a new one. But then, it will also make more sense to any sensible customer to increase the up-front investment and get a higher quality item that won't let him/her down.
Contradictory feelings, you see.
In my case, as I said, I stopped buying Parker in the 80's, because, already then, it didn't make sense for me to send pens for repair and I didn't want to keep buying a new one every two-three years. When I did, I remember Waterman felt a tad better, and that Sheaffer felt a lot better than Parker (but also more expensive) and, once I decided to spend somewhat more, and since I luckily stepped on that MB...
I do also understand that if a company sells a great product that won't break and will last at cheap prices, that it may not make business sense to repair it, but if the product is really that great, then what would make marketing sense is to provide an extended warranty (say, 7 years like some car, or washing machine, brands) and maintain a repair service so you can say "I say this is good and I'll stand by it", not "trust me when I say this is good, but it is so cheap that if it breaks I'll just give you a new one because it is so cheap, and I don't care, and I won't extend warranty because I may not be around next year", 'cos that, to me, gives the image that it is worthless.
A matter of image... but... when postage is a lot more expensive for you than for sellers, and you can get a new cheap clone pen (delivery included) for much less than the cost of mailing a broken Parker back to get a new one,... and once you are given the impression that after the two year warranty you better replace it... why prefer one over the other, mailing a Parker over, say getting a 10-pack of Pakistani Dollar piston-fillers, for example? Or any Parker clone off the same factory that makes the legit Parker pens?
As a counter example: I enjoy the clones of the Kaweco Brass Sport, but I can quickly tell the differences in quality, design, looks, optional parts, design and functionality, and given the chance (i.e. assuming I wasn't so tightly money constricted) I certainly prefer Kaweco pens (and will for a long time covet another Liliput Copper and a Fireblue, which most likely I won't be able to get, and follow their new releases even knowing I won't likely get one). I do not have any desire for any Parker on the other side and cannot see myself wanting one in the future or showing any interest. That may change, of course, but I somehow cannot picture them changing gears and direction.
Edited by txomsy, 09 July 2020 - 12:25.