I'm not that surprised to be honest. It's a long time since I've had to deal with a company over problems with a modern I simply don't use my pens enough for an issue to develop. I do have a hankering pens that have been discontinued. So I automatically assume that I won't get helped so I use those pens sparingly.
As much as we'd like to pretend otherwise what Duofold ballpoint pen costs Newell Rubbermaid is a fraction of what it costs us maybe £50. It probably isn't worth the time to employee a salaried person to fix these things.
It's a shame don't get me wrong. but normally it's the cosmetic issues (things that aren't covered by warranties) that steer me away from using pens enough before mechanical issues develop.
Agreed, but i think 50L is being GENEROUS, it's likely far less than that
That said, in the premium space, this is NOT how you build customer loyalty. Loyalty is built through making the customer HAPPY.
If you save a buck everywhere you can, eventually people will do like Ruth and I do: ditch you since you ditched us.
and the long term ALWAYS has the same result: further degradation of product, leading to EVEN LESS customers, leading inevitably to bankruptcy.
The first rule of playing in the premium market space is to make the item seem PRECIOUS! (diamonds anyone?...) and build brand confidence and you don't do that by making it obvious you can afford to just throw it away! I could be wrong, but isn't it possible to have a 40yr old montblanc serviced by montblanc TO THIS DAY?... if so, that's probably part of why despite their apparent propensity for breaking down, at least based on all the threads about having to send them in... and their obvious INSANE pricing, they still manage to have multiple repeat and loyal customers. If the customer has confidence in the COMPANY, then they will buy the product.
I have no confidence in current day Parker. This business obviously has no REAL connection to or understanding of its heritage.
I suppose that's what happens when a company that makes disposable containers (rubbermaid newell?...) owns you. I'll stick to my "51"s thanks.
Thanks again to the OP and to Ruth for their stories. You've likely saved me a lot of anger and disappointment.
Instead now I'm just kind of sad.
Edited by IThinkIHaveAProblem, 08 July 2020 - 23:23.
Just give me the Parker 51s and nobody needs to get hurt.